Assistant Store Manager - Full-time / Part-time

Job Title: Assistant Convenience Store ManagerDepartment: Mega Holiday Reports To: Convenience Store ManagerFLSA Status: NonexemptPOSITION SUMMARYPrimary functions are to: (1) efficiently process all customer purchases, accurately, promptly, and courteously for maximum customer satisfaction as directed by management; and (2) assist store manager in paperwork and supervising employees and store.CORE FUNCTIONS OF POSITION• Leads, coaches, teaches and reinforces the Mega culture, customer service, and performance expectations to all convenience store team members. oResponsible for the initial and ongoing training of all department team membersoMaintains adequate staffing levels by submitting requisitions for open positions to human resources, interviewing candidates, and submitting documentation in follow up to interviews.oFinalizes and approves weekly work schedule for all departments that position overseesoWrites and conducts performance reviews of department team membersoDocuments violations of company policies/procedures and conducts appropriate corrective action, up to and including termination, involving Human Resources as appropriate. oBuilds relationships with team members and coaches them, regardless of their performance leveloInspires and persuades others to voluntarily follow direction, pursue and achieve goals, and adopt new positions or opinions. oAsks clarifying questions that elicit clearer or more detailed informationoBalances analysis, wisdom, experience, and perspective when making decisionsoRespects and maintains confidentiality of team members and the companyoAnswers questions and provides guidance to all department team membersoAssists all department team members, supervisors, and team members with daily responsibilities while leading by example.•Ensures all standards are being met in convenience store.oProcesses all customer purchases promptly and courteously through the use of a cash register and gas console; ringing the correct departments and amounts, maintaining an accurate change fund and checking for proper identification when applicable.oAccurately records, stocks and maintains product inventory as directed by the manager.oAccurately rings up all sales.  Reports accurate fuel inventory readings daily.oAccurately processes cash and credit purchases recognizing the different types of credit cards acceptable.oBasic food preparation including making coffee for customers, etc.oReceives, verifies, and processes merchandise and vendor shipments accurately and timelyoAdheres to promotional schedules, including signage to generate excitement from the employees and customers relating to our product and promotional offeringoMaintains clean interior and exterior convenience store appearance as per convenience store operating standards to attract and retain customersoControls cash merchandise shortages through proper use of company control proceduresoEnforces check and credit card acceptance policiesoEnsures all team members comply with all money drop procedures to ensure employee safety and to protect company fundsoPrepares daily reports and money deposits accurately and timelyoMonitors and maintains all food service areas per company policies and government regulations to protect customers from illness.oEnsures strict compliance with all company policies and procedures applying to the sale of age-restricted products.oResponsible for scheduling team members to coincide with budget and labor projections and to make daily adjustments as necessaryoCommunicates and works cooperatively with District Managers, Store Support Center Staff, and other department managers and team members to maintain standards and exceed customer service expectations.oAlways makes the best use of time and resources; seeks ways to reduce costsoPrevents team member loss by ensuring department knows Mega’s safety rules.  Trains team members in proper use of potential hazardous equipment.oIdentifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts and risks of decisions and actions. •Provides exceptional customer service.oAssists customers with items they are looking foroAnswers the telephone and assists callers using proper phone etiquetteoAddresses customer concerns and resolves issues when a customer is not satisfied with the service or product received•Forms and articulates a clear picture of the future the organization and department should strive for. Explains why the future is important and how current decisions make or break the chance to reach it. •Develops team members to prepare for advancement opportunities. What is Mega Co-op?Consumers Cooperative Association (known as Mega! CO-OP) was created in 1935, and over 80 years later still provides its 33,000+ members with exceptional service, quality, and value at our many locations throughout western and central Wisconsin.Why work for Mega?If you have the desire to make a Mega! difference in a fun environment, interacting with a diverse group of people – look no further! We operate 7 days a week, 365 days a year, and no two days are ever alike. Competitive wages and benefits, frequent advancement opportunities, and a company culture based on the values of kindness, honesty, fun, loyalty, accountability and encouragement make this a great place to work! Apply today and help Mega! Co-op continue to be the best place to work, shop and belong.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•	Ability to deal tactfully and effectively with customers and all team members.
•	Possesses excellent time management skills and ability to handle multiple tasks. 
•	Good oral and written communication.
•	Complete understanding of all safety requirements and company safety policies.
•	Must be able to use a computerized cash register and gas console equipment with accuracy, within the guidelines of the company's cash accounting and credit policies and procedures.
•	Knowledge of proper bagging techniques and taxable versus non-taxable grocery items.
•	Basic knowledge of automotive car care, tourist type information, and the ability to give clear instructions.
•	Commitment to excellence in customer service and other Mega values.
Must be able to maintain a operators license (liquor license)


EDUCATION AND EXPERIENCE REQUIRED
Minimum of High School Diploma or equivalent.
Previous cash register experience preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
•	Lift, carry, pull or push up to 60 pounds on an occasional basis
•	Full range of upper body motion
•	Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders
•	May be exposed to extreme temperatures.

Equal Opportunity Employer, including disabled and veterans. 

If you want to view the EEO is the Law poster visit https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 

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