General Manager

POSITION SUMMARY With minimal supervision, the General Manager is responsible for managing a singlerestaurant. This includes all facets of restaurant operations, front-of-the-house andback-of-the-house, in addition to managing P&L cost centers. The General Manager isthe face of Salem’s Fresh Eats in the community and is a key position in delivering the Salem’s Brand

MINIMUM REQUIREMENTS

•	At least two (2) years of previous external management experience or
management training positions working all facets of front-of-the-house and back of-
the-house restaurant operations or has a four (4) year experience in a Quick Service / Restaurant Management) 
•	Prior people leadership experience in the restaurant industry
•	Willing to work a flexible schedule including days, nights, weekends and holidays
•	Openness to travel leading up to restaurant opening
•	Thorough working knowledge of a Profit & Loss statement and cost control

PREFERRED REQUIREMENTS

• Demonstrated success building and leading large teams
• Track record of coaching and developing others
• Strong communication and interpersonal skills
• Ability to multi-task and operate effectively under pressure
• High commitment to operational excellence, quality, and customer service
• Advanced financial acumen with P&L management experience
• Basic computer skills

POSITION DETAILS

•	Manages all employees to maintain high employment quality standards
consistent with the Salem’s brand including hiring, development, coaching,
promotion, discipline and termination as appropriate.
•	Ensures restaurant is optimally staffed and employees are fully trained in all
aspects of their job maintaining high morale
•	Develops initiatives to build sales, profitability, and customer counts while
managing restaurant costs
•	Works with the Salem’s management team to respond to complaints, taking
any and all appropriate actions to turn dissatisfied guests into return guests
•	Demonstrates high ethical standards at all times, adhering to all standards laid
out in the Company’s Code of Ethics policy
•	Adheres to company standards and service levels to increases sales and
minimize costs, including food, beverage, supply, utility and labor costs
•	Ensures that all required employee documentation is complete and accurate
•	Forecasts Sales – (food & beverage), supervises orders with purveyors within
established guidelines, and oversees delivery schedules
•	Manages P&L for individual restaurant
•	Ensures sanitary & safe practices and maintenance of entire restaurant and
premises
•	Maintains compliance with operational standards, company policies, local laws,
and ordinances; all health inspections meet required standards
•	Adheres to Salem’s high operational standards with total commitment
and passion: line checks, testing, training, orientation, recipe adherence, window
management, cook times, menu presentations, table visits, concentrated service
and hospitality, etc.
•	Oversees all restaurant administrative requirements including cash handling,
completion of guest liability, property, governmental compliance, invoicing, and
reporting, etc.
•	Ensures that proper security procedures are in place to protect employees,
customers, and company assets.
•	Ensures a safe working and guest environment to reduce the risk of injury and
accidents. Completes accident reports promptly in the event a customer or
employee is injured
•	Consistently demonstrates and teaches Salem’s company culture
•	Manages local store marketing efforts, special events, and community
involvement initiatives
•	Ensures effective two-way communications between store level employees and
corporate office