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in Bonita Springs, FL
Sr. Associate Logistics - Full-time / Part-time
Hours | Part-time, Full-time |
---|---|
Location | Bonita Springs, FL Bonita Springs, Florida |
About this job
Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.
Responsibilities:
Profit Maximization:
- Consistently exhibit expected behaviors to exceed financial goals
- Model participation in company programs
- Assist and participate in special events
Operational Execution:
- Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
- Mentor and model adherence to Standard Operating Procedures
- Lead timely and accurate completion of workload
- Ensure compliance to company policies and procedures
Talent Optimization:
- Model job proficiency and expected behaviors
- Contribute to a team-driven atmosphere
Customer Experience:
- Provide and model a helpful customer experience
- Ensure items are in-stock
- Ensure items are priced right
- Maintain a safe, clean, and organized retail store
Success Drivers
Action Oriented:
- Is action oriented and full of energy
- Enjoys working hard
- Shows initiative
Flexible:
- Learns quickly when facing new problems
- Adapts to and supports change
- Enjoys the challenge of unfamiliar tasks
Composure:
- Is calm and professional under pressure
- Does not become defensive or irritated
Functional / Technical Skills:
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
- Solid judgment and decision making skills
Customer Focus:
- Acts with internal and external customers in mind
- Understands how operational execution directly affects the customer experience
- Establishes and maintains effective relationships with customers and associates through respectful and effective communication
Shared Duties
Profit Maximization:
- Adherence to Injury Illness Prevention Program
- Participate in execution of special event playbooks
- Participate in execution of Physical Inventory Standard Operating Procedure
Talent Optimization:
- Commitment to continued learning and self-development
- Drive and support teamwork
- Respond to questions and provide information to associates as needed
Operational Execution:
- Daily Download and Communication Center review
- Act as witness for till, safe, and deposit counts
- Execution of:
- Planograms/Display Planner
-
Pricing
- Execution of the Merchandise Management process:
- Floor First Receiving
- Replenishment
- Recalibration
-
Cycle Counts
- Complete forklift certification and operate as needed
Customer Experience:
- Meet Customer Experience expectations
- Friendly
- Available
- Quick
- Model and participate in:
- Name Collection
- Extended Service Plan Program
- Inside Track Club Program
- Efficient processing of transactions
- Execution of daily cleaning checklist
- Execution of store and stockroom recovery standards
Position-Specific Duties – Logistics
- All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.
Experience:
- Minimum of one year experience in retail or Customer Service
Education:
- High School graduate/Equivalent preferred
Physical Requirements:
- Ability to communicate with customers and associates in person and via e-mail and telephone
- Ability to intermittently lift, push and/or pull up to 50 pounds
- Requires standing and moving for an entire shift
- Ability to lift, bend, kneel, climb, crawl and/or twist
- Ability to safely climb up and down a ladder
- Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP
Availability:
- Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job.