Reservations Supervisor - Full-time / Part-time

Reservations Supervisor

Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury. The perfect hotel for either business or leisure travel, The Fairmont Washington, D.C. offers spacious guestrooms and the brilliant colors of nature found in the hotel's central garden courtyard, reflecting these tones throughout the property.

Position Description:

Reporting to the Reservations & Revenue Manager, the Reservations Supervisor is responsible for effectively coordinating all hotel room requirements (group rooming lists, billing, VIP's, special requests etc.) in accordance with established standards setout by the hotel and company.

Responsibilities:

• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
• Follow-up on all voicemails and emails in a timely manner
• Responsible for changes, cancellations, billing, upgrading, etc for all guests
• Responsible for charging advance deposits, no-show fees and cancellation fees
• Process and follow up on special guest requests
• Liaise with Passkey to set up both call in and rooming list groups
• Confirm all information entered by Passkey is accurate, discrepancies are corrected and request that cannot be honored are communicated appropriately.
• Working directly with all clients to handle any additions/cancellations/changes.
• Liaise with Conference Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.
• Assist in providing reservation related training to applicable operational departments
• Attend precon meetings when requested
• Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
• Perform all duties per the Reservations Daily / Weekly / Monthly checklist.
• Maintaining and responding to all requests received in the Reservations email address and Washington@fairmont.com
• Research and support any / all Travel Agent commission inquiries
• Ancillary support to the Wholesale and Business Travel team as needed
• Lead by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible
• Support the hotel's ongoing service and standards and philosophy.
• Attend monthly Marketing Department meeting
• Other projects and duties as assigned.

QUALIFICATIONS:

• Certificate /diploma /degree in Hospitality Management an asset
• Strong keyboard skills, 55 WPM
• Excellent telephone manner mandatory – must enjoy working on the phone and talking to guests all day
• Excellent written and verbal communication skills
• Previous front office and/or reservations experience is an asset
• Exceptional ability to work under deadline pressures
• Detail-oriented and numerical aptitude
• Previous experience with Passkey and Opera (Micros-Fidelio) an asset
• Good working knowledge of Microsoft Excel and Word

Visa Requirements:

Must be able to provide or obtain work authorization in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!