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Reservations Agent - Full-time
| Hours | Full-time |
|---|---|
| Location | 1001 Lafayette Drive Farmington, Pennsylvania |
About this job
The Reservations Agent is responsible for assisting guests with the planning process for their visit by promoting all Nemacolin offerings. The individual in this position answers guest inquiries regarding various resort amenities, maintains knowledge of resort offerings and hours of operation, and coordinates guest activities with other departments in order to ensure an optimal experience. Additionally, the Resort Sales Consultant has the opportunity to participate in a lucrative incentive plan.
ESSENTIAL FUNCTIONS:
• Answering incoming phone calls and assisting guests with any inquiries regarding resort offerings.
• Processing gift card orders.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Exhibiting Five-Star and Five-Diamond service standards.
• Following phone conversation flow guidelines.
• Coordinating with other departments in order to ensure a Five-Star guest experience.
• Completing a variety of training programs, including experiencing the resort like a guest: staying overnight, dining in the restaurants, experiencing spa treatments, and many other resort amenities.
QUALIFICATIONS:
• High school diploma or equivalent required.
• Previous customer experience required.
• Candidate must have the ability to multi-task.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Candidate must have the ability to speak English fluently.