Ocean Import

Ocean Import Agent

Location: near Mineola, NY

Salary: contingent upon experience

Responsibilities will include but are not limited to:

• Planning, production and carrying out solutions for Import department
• Receive, review and process import documentation from overseas agents/customers
• Update shipment status, issue arrival notice and obtain entry documents for customs entries
• Communicate with customs brokers to confirm customs release status
• Arrange freight release with carriers/co-load agents, confirm cargo availability
• Respond to customer requests for shipment status by emails, phone calls in a timely manner, referring customer to supervisor/manager when questions are beyond scope of responsibility
• Follow up bookings received from overseas agents/customers, open import files and file ISF
• Adhere to all domestic and international shipping regulations
• Advise supervisor/manager of any transaction problems and irregularities
• Perform any other related tasks as required or assigned by supervisor/manager
• Adhere to rates and or master rate sheets to ensure proper rates are applied for invoicing
• Invoicing of COD shipments
• Collaborate with other departments and other offices as necessary to meet customer requirements
• Protect and control propriety materials
• Take incoming phone calls and respond to issues quickly and accurately
• Billing on time, zero demurrage mind set, detention, exam fees, etc.

Requirements:

• At least 3 years’ experience in International Logistics Operations
• Experience preparing and processing Ocean Import documentation a must.
• Experience with analyzing profit and loss elements for transactions
• Must have strong customer service skills and experience
• Excellent verbal and written communication skills
• Able to handle multiple assignments simultaneously and interact with various personnel at customers / shippers, carriers / agents.
• Ability to work well independently as well as part of a team
• Strong computer proficiency with MS Office