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Front Desk Agent
| Hours | Full-time, Part-time |
|---|---|
| Location | 2910 South Main St Cedar Falls, Iowa |
About this job
Property Description
Whether you’re touring UNI as a prospective student, attending a business conference or absorbing the beauty of Cedar Falls, the Country Inn and Suites® by Radisson, Cedar Falls, IA is the perfect home base. Choose one of our comfortable hotel rooms or suites to be within walking distance of the University of Northern Iowa, home of the Panthers and of popular sites like the McLeod Center and the UNI-Dome.
Job Description
The Country Inn and Suites Cedar Falls has openings for Front Desk Agents on the following shifts: 7-3, 3-11, 11-7.
The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
As a Front Desk Agent your responsibilities will include:
-Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
-Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
-Able to work through customer service related issues
-Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning
Requirements:
*Available on flexible shifts on Weekday, Weekends and Holidays.
*Possessing strong written and verbal communication skills
*Previous hotel front desk experience
*Proficient with technology
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