Customer Site Supervisor - Winchester, VA

Customer Site Supervisor - Winchester, VA

Join a team recognized for leadership, innovation and diversity

The Customer Site Supervisor (CSS) is critical to the smooth operation of our customers distribution centers and will be required to supervise and work alongside a team of Customer Service Technicians performing journeyman level work involving troubleshooting, repairing, and conducting preventive maintenance on our customers various material handling systems. The CSS Site Supervisor will ensure preventive maintenance schedules are met, both mechanically and electrically, with support from other internal engineers and repairs are made when needed. The CSS Site Supervisor may represent Intelligrated on site and will also need to follow our customers' guidelines for general work practices outlined on site. 

May oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing

business reports

Assigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste,

NFPA etc.) relating to maintenance operations

Monitors and ensures areas of responsibility are in compliance with Intelligrated's standards for quality and safety, maintaining procedures and supporting documentation

Assists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvements

Supervises duties and leads Customer Service Technicians and Sr. Customer

Assists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance results

Provides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard database

10 Perform troubleshooting equipment repair and cleaning 10 Preventive maintenance 20 Diagnose mechanical and electrical problems 20 Provide Customer Support 40 Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.
• 5+ yrs Mechanical troubleshooting and repair experience required
• 5+ yrs Electrical troubleshooting and repair experience required
• MS Office skills (Word, Excel, PowerPoint and Outlook)
• Shift work may be required

WE VALUE

• Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus
• Controls Troubleshooting experience a plus
• Networking Troubleshooting experience a plus, but required for Sr. Level
• 2+ yrs Leadership experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate
• Good presentation skills

NonexemptDiscover Honeywell IntelligratedINCLUDES

• 1st Shift

ADDITIONAL INFORMATION

• Job ID: HRD38130
• Category: Customer/Product Support
• Location: 2214 Rock Hill Road Suite 350, Herndon, VA 20170 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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