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Consumer Experience Team Leader - 5th Ave Global Flagship
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New York City, NY New York City, New York |
About this job
Position
Line of Business: Retail
Department: Retail Field
Location (City): NYC / NJ
Working Relationship
Direct Reporting Line (ad): Associate General Manager
Indirect / 2nd Direct Reporting Line: General Manager
Personnel Managed (Y/N): Y
Key Interfaces (Relationships with other dept/groups): Customers, peers, and Supervisor
Purpose:
The Flagship Retail Team Leader contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.
Key Accountabilities:
* Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
* Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
* Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
* Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
* Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
* Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
* Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
* Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
* Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
* Guides and trains team members on basic core and seasonal product knowledge.
* Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
* Understand customer expectations and coaches team to meet or exceed them at all times.
* Actively supervises and coordinates team to ensure all customers receive the highest level of service.
* Actively collaborates and shares best practices to drive store team performance.
* Supports the recruitment, onboarding, training and development of the store team.
* Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
Knowledge, Capabilities and Experience:
* Must possess and consistently exhibit the competencies relative to the position.
* Skilled in operating personal computers, POS systems, and various software packages including MS office
* Is thorough and detail oriented in maintaining a clean and organized cash environment.
* Ability to learn and adapt quickly in a fast paced environment.
* Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
* Demonstrates flexibility in supporting sales floors team when there are no customers to serve at the cash wrap.
* Ability to understand and carry out oral and/or written instructions and request clarification if needed.
* Demonstrates an inspirational attitude that contributes to a positive team environment.
* Ability to build and maintain effective working relationships team members.
* Well-developed ability to speak, read, write, and comprehend English
* Ability to maintain reliable and consistent attendance and punctuality.
* While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Physical Requirements:
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle a variety of products and devices; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, and crawl.
* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Minimum Qualifications:
* Must be 18 years or older
* High school diploma or general education degree (GED)
* Minimum twelve months experience working in a sports/fashion customer & commercial focused retail environment
* Advanced selling experience and solid product, retail and industry understanding as well as supervisory experience.
* Must be available for flexible scheduling throughout the week including nights and weekends.
* Bilingual in French, German, Mandarin, and/or Cantonese is a plus
adidas participates in E-Verify. For more information, click here. (link below)
* https://www.uscis.gov/e-verify
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
Line of Business: Retail
Department: Retail Field
Location (City): NYC / NJ
Working Relationship
Direct Reporting Line (ad): Associate General Manager
Indirect / 2nd Direct Reporting Line: General Manager
Personnel Managed (Y/N): Y
Key Interfaces (Relationships with other dept/groups): Customers, peers, and Supervisor
Purpose:
The Flagship Retail Team Leader contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.
Key Accountabilities:
* Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
* Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
* Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
* Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
* Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
* Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
* Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
* Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
* Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
* Guides and trains team members on basic core and seasonal product knowledge.
* Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
* Understand customer expectations and coaches team to meet or exceed them at all times.
* Actively supervises and coordinates team to ensure all customers receive the highest level of service.
* Actively collaborates and shares best practices to drive store team performance.
* Supports the recruitment, onboarding, training and development of the store team.
* Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
Knowledge, Capabilities and Experience:
* Must possess and consistently exhibit the competencies relative to the position.
* Skilled in operating personal computers, POS systems, and various software packages including MS office
* Is thorough and detail oriented in maintaining a clean and organized cash environment.
* Ability to learn and adapt quickly in a fast paced environment.
* Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
* Demonstrates flexibility in supporting sales floors team when there are no customers to serve at the cash wrap.
* Ability to understand and carry out oral and/or written instructions and request clarification if needed.
* Demonstrates an inspirational attitude that contributes to a positive team environment.
* Ability to build and maintain effective working relationships team members.
* Well-developed ability to speak, read, write, and comprehend English
* Ability to maintain reliable and consistent attendance and punctuality.
* While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Physical Requirements:
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle a variety of products and devices; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, and crawl.
* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Minimum Qualifications:
* Must be 18 years or older
* High school diploma or general education degree (GED)
* Minimum twelve months experience working in a sports/fashion customer & commercial focused retail environment
* Advanced selling experience and solid product, retail and industry understanding as well as supervisory experience.
* Must be available for flexible scheduling throughout the week including nights and weekends.
* Bilingual in French, German, Mandarin, and/or Cantonese is a plus
adidas participates in E-Verify. For more information, click here. (link below)
* https://www.uscis.gov/e-verify
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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