Assistant General Manager - Full-time / Part-time

Overview

The Assistant General Manager is responsible for all aspects related to membership sales, while overseeing all facets of operations, front desk and kids club. Acts as the primary production leader of the gym to ensure financial budgets are achieved, while role-modeling the company's values and culture. In addition, ensures a clean crisp and friendly environment that is engaging to our members, team members and guests.

Responsibilities

• Supervise, manage and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
• Maintain acceptable level of personal sales production
• Motivate sales Team Members and monitor their production levels by using the established Gold's Gym protocol and sales systems
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
• Hire, train and develop sales, front desk and kids club team members
• Oversees banking and ensures completed daily with accuracy
• Oversees Retail & Concession sales, merchandising programs and standards, and inventory management procedures for the gym
• Helps manage revenue leakage, including retail shrink, through effective training, handling of member service issues, and policy adherence
• Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
• Responsible for managing member feedback process • Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
• Orders janitorial supplies, office supplies, printing, forms and small equipment according to monthly budget and member experience

Qualifications

• Bachelor's degree preferred
• Minimum 2 years of direct sales experience; 2 years of direct sales management experience is preferred
• Strong people skills
• Operating knowledge of Microsoft Office
• Ability to learn new data systems as required
• Excellent communication and customer service skills
• Ability to train and develop employees on a variety of company systems and procedures
• In-depth knowledge of all Gold's Gym policies and systems as related to gym operations
• Requires the ability to stand or sit for up to 8 hours throughout the workday
• Ability to lift up to 25 pounds
• Hearing sufficient to understand conversations, both in person and on the telephone
• Must be able to work under pressure and meet tight deadlines
• While performing the duties of this job the employee is regularly exposed to moving mechanical parts
• Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business