CAR WASH ASST MGR 7004

PRIMARY PURPOSE OF POSITION:This position is responsible for assisting the Express Wash Manager in developing and maintaining a team of people who provided inside and outside wash services to guests in a safe, fast and friendly environment.ESSENTIAL FUNCTIONS:•Performs duties of Express Wash Manager in his/her absence.•Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – Customer Loyalty Program•Ensures that all guests are treated courteously and that the needs of the customer are addressed efficientlyoEnsure all vehicles in the detail center are checked for qualityoInteract with guests everydayoHandle guest inquiries, complaints and complimentsoEnsure that attendants smile and give a “Thumbs Up” to every guest when delivering guide-on instructionsoIncrease the speed and convenience of the whole wash experience for the guest•Monitor and control labor percentage by hour on days and shifts managed•Monitor and control chemical output daily (marking barrels) and troubleshooting (rate of flow)•Conduct daily Preventative Maintenance according to program schedule on days and shifts managed•Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly•Maximize speed of processing vehicles at the wash through training and upholding standards of performanceoConduct initial and periodic checks throughout the day to eliminate cleaning problems in the wash process on days and shifts managedoConduct safety checks of every vehicle entering the wash to either prevent entry or warn customers of potential risksoPerform cleaning procedures for the tunnel and equipment dailyoEnsure all vehicles in the detail center are checked for qualityoCheck the operational status of vacuums throughout the day•Coach team members to improve performanceoIncrease the number of tasks every team member can perform•Per policy guidelines, ensure that personnel’s uniforms are neat and clean in appearance•Addresses and expeditiously resolves the following situations:oHandle guest inquiries, complaints and complimentsoHandle issues with disgruntled employees•Ensures completion of interior and exterior housekeeping during the assigned shiftoMaintain the appearance of landscapingoCheck to see that all trash cans are emptied in the facilityoMaintain the cleanliness of all areas throughout the day•Performs bookkeeping procedures to include:oShift check-offoDaily station reporting and inspectionsoBank deposit preparation; completes all required paperwork, reviews and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office•Performs additional duties that may be required by supervisor or the company as a result of the location, nature or size of the Wash or other circumstances•Able to do closing procedures of Express Car Wash

ORGANIZATIONAL REQUIREMENTS:

•	Review all equipment updates and follow the manufacturer’s maintenance schedule

•	Continue to improve knowledge of equipment and wash systems by learning every function at the car wash

o	Learn to operate Express Wash Kiosk, Credit Card machines and POS

•	Ensure that all daily paperwork is completed accurately and submitted on time on days and shifts managed

•	Attend and excel at ALL training programs, internal and external, required by the company

•	Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash


KNOWLEDGE & SKILL REQUIREMENTS:

•	Must be able to perform all tasks and functions of a Sales Associate and Team Leader
•	Must be able to work a minimum 40 hours per week and work other shifts other than those of the Express Wash Manager after completion of training
•	Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division
•	Must be able to operate a personal computer
•	Must have a valid driver’s license and transportation
•	Must have a successful completion of a drug test and criminal background check


SUPERVISION OF PERSONNEL:

Sales Associates and Team Leaders 


PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

	Activities:	Walking/Standing – 95% 	
Sitting – 5%
	
	Lifting:	Must be able to lift 50 pounds

Vision:	Working on computer screen and checking customers’ identification.

Mental Demands:	Problem solve, analyze, and interpret and meet deadlines.

Environment:	Outside work.  Exposure to excessive cold and heat