CAR WASH MANAGER 7004 - Full-time / Part-time

PRIMARY PURPOSE OF POSITION:This position is responsible for the management of and ultimate responsibility for ensuring Customer Service is Priority #1 by developing and maintaining a team of people who provide inside and outside wash services to guests in a safe, right, fast and friendly environment for GATE Express Wash Operations. ESSENTIAL FUNCTIONS:•Provides customer service that exceeds expectations•Provides the best customer experience by training team on all internal and external programs, building customer base through return Customers – Customer Loyalty Program•Ensures that all guests are treated courteously and that the needs of the customer are addressed efficiently- Ensure all vehicles in the detail center are checked for quality- Interact with guests everyday- Handle guest inquiries, complaints and compliments- Ensure that attendants smile and give a “Thumbs Up” to every guest when    delivering guide-on instructions- Increase the speed and convenience of the whole wash experience for the guest•Decrease errors in vehicle cleaning and damage claims- Conduct safety checks of every vehicle entering the wash to either prevent entry  or warn guests of potential risks•Implements company policies, procedures, and objectives•Provides leadership and direction to employees to maximize profits and sales and to control expenses•Maintain budgeted standards for chemicals, utilities, equipment repair and replacement- Monitor and control labor percentage by hour- Monitor and control chemical output Daily (marking barrels) and troubleshooting (rate of flow)•Provides leadership and direction to ensure we exceed customer expectations in service, cleanliness and equipment knowledge and repair•Conducts employee disciplinary action through documentation in the employee’s performance evaluation and terminations in accordance with company policy with guidance from supervisor and/or Human Resources.  Promotes company-wide open door policy with a positive attitude toward the company and its policies•Maximizes profits and sales by:- Implementing all Express Wash programs maintaining proper procedure levels- Controlling Express Wash shortage and other operating expenses•Supervises, manages, recruits, selects, trains, evaluates, schedules and fills any work shift voids resulting from the absence of scheduled employees•Encourages/builds “Team” perspective by participating in Express Wash functions, promotions of company-wide-open-door policy and positive attitude towards the company and its policies•Communicated details of all programs to Express Wash employees•Places chemical and part orders•Promotes effective vendor relationships•Makes all bank deposits, completes all required paperwork, reviews and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office•Conduct inspections of equipment; daily and evening walk through of equipment•Decrease difficulties with equipment•Increase the number of tasks every team member can perform•Maintain daily/weekly/monthly equipment inspection logs•Maintains Express Wash surveillance system to include reporting of improper angle and operation of all monitors, operation of recording unit•Executes robbery prevention procedures according to company policy•Have the ability to manage multi Express Wash locations•Promotes a safe working environment for employees and customers.  Wearing non-slip shoes, and safety glasses•Performs additional duties that may be required by supervisor or the company as a result of the location, nature or size of the Express Wash circumstances

ORGANIZATIONAL REQUIREMENTS:
•	Review all equipment updates and follow the manufacturer’s maintenance schedule
•	Continue to improve knowledge of equipment and wash systems
•	Ensure that all daily paperwork is completed accurately and submitted on time
•	Attend and excel at ALL training programs, internal and external, required by the company
•	Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash

KNOWLEDGE & SKILL REQUIREMENTS:
•	Must be able to perform all tasks and functions of a Sales Associate, Team Leader and/or Assistant Manager
•	Must be able to start work at 7am, and have ability to work varied hours/days to oversee Express Wash operations.
•	Must be able to work a minimum of five and a half days per week
•	Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division
•	Must be able to operate a personal computer
•	Must have a valid driver’s license
•	Must have a successful completion of a drug test and criminal background check

SUPERVISION OF PERSONNEL:
Assistant Managers, Team Leaders and Sales Associates

PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
	Activities:	Walking/Standing – 95% 	Sitting – 5%
	Lifting:	Must be able to lift 50 lbs.
Vision:	Working on computer screen, ability to find equipment and Diagnostic problems
Mental Demands:	Problem solve, analyze, and interpret and meet deadlines
Environment:	Outside work / exposure to both hot and cold