Banquet Captain - Overland Park Convention Center

Position Summary: The Banquet Captain is responsible for the oversight or delegation of responsibilities within catering and/or other premium services operations. Essential functions and responsibilities of the position may vary by location based on client requirements and business needs. 

 Essential Functions:

• Schedules and assigns daily work assignments within a premium services operation
• Oversees the completion of tasks within a catering, restaurant, or suites environment
• Trains and guides staff on job duties, proper food safety and sanitation, customer service, etc.
• Sets up work areas according to guest/client requests, banquet event orders, client standards, etc.
• Ensures service areas are maintained including replenishment of product, cleanliness, etc.
• Provides excellent customer service, anticipating guests’ needs
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Adheres to safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets
• Other duties and tasks as assigned by manager

Qualifications:

• Previous experience as a supervisor in a related role preferred
• Previous experience as a server or in a food service role required
• Demonstrates excellent customer service skills
• Demonstrates excellent communication and interpersonal skills, both written and verbal
• Requires ability to work independently with limited supervision
• Working knowledge of food safety principles and procedures
• Must be able to obtain a food safety certification
• Requires constant standing and walking
• Requires frequent lifting of up to 25 lbs.
• Requires occasional lifting of up to 50 lbs.
• Must be available to work flexible hours including evenings and weekends

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The Overland Park Convention Center:

 The Overland Park Convention Center, a mid-sized convention center in Overland Park, KS, opened in 2002. While sitting on a 26-acre property, the OPCC hosts an average of 330 events each year, holds over 100,000 sq. ft. in meeting and exhibition space, while bringing in $11.8 million annually. The Convention Center is an all-encompassing event resource for their clients and partners—their team creates experiences through personalized customer service and innovative ideas in all areas of the facility.  

 In 2017, the Overland Park Convention Center staff was a seamlessly integrated team of partners. Together they: created attendee experiences that continue to receive rave reviews and awards, record breaking year of service, and are one of two venues nationally selected by the event industry to pilot the Exhibitions and Meetings Safety and Security Initiative (EMSSI). Year after year the convention center continues to receive the TripAdvisor Award of Excellence with a 4.5 star ranking out of 5 and locally the Best Facility and Meeting Facility from Ingram’s Magazine for the 15th year in a row.