Crew Member

Position Objective: 

The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vibacious environment while delivering a SUPERIOR guest experience. 

Job Responsibilities: 

Guest Service 

Demonstrate Superior Service by providing “Service with Vibe”. 
Demonstrate the 10 Points of Superior Service: 

• Commitment to our Guests
• Be the ambassador of the "Vibe" and the Brand – Lead by example
• Respect and courtesy
• Presenting a clean and polished image through our attire
• Ambassador of Standards
• Professionalism
• Efficiency
• No problem is too small - Never say No
• Handle Guest complaints professionally
• Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team 

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities: 

Honesty and Reliability 

• Always be truthful and honest with fellow Team Members, Management and Guests
• Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
• Always follow company policies and procedures

Tenacity 

• Work until a task is completed. Leave no job unfinished, regardless of the task.
• Work at a fast pace to ensure that guest demands are met
• Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic 

• Interact with the Guests and maintain an upbeat attitude at all times
• Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded 

• Work or perform services for others in a friendly, accommodating, and attentive manner
• Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
• Go above and beyond to make each Guest’s visit enjoyable

Teamwork 

• Enthusiastically pitch in to help fellow team members better serve guests
• Treat all team members with courtesy and respect
• Seek opportunities to make for a more efficient, safe or friendly work environment

Skills/Qualifications 

• High School diploma or equivalent. College degree preferred
• Preferred to have food service experience
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to follow directions

Working Conditions 
This position requires the ability to perform the basic functions of the job 

• Must be able to work shifts up to 8hrs a day
• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
• Standing, bending and walking for extended periods of time on hard surface
• Must be able to bend and stoop to lift and move boxes, sweep and mop
• Must be able to lift over head up to 15lbs
• Lifting up 15 lbs frequently, 25lbs occasionally

Job Responsibilities

• Properly operate and maintain all equipment in assigned work area according to company specifications
• Stock sandwich station with all condiments, bread and cheeses
• Use sandwich bag
• Make all sandwiches fresh to order
• Safely prepare and serve all food according to proper food safety standards
• Assemble order using proper portion control
• Prepare sandwiches and salads according to recipe and guest’s specifications
• Complete order to spec
• Ensure order is correct and sides/accompaniments are included
• Call out sandwich order by using the guest name
• Bid guest a fond farewell
• Assist team members as needed
• Greet guests with a warm welcome and a smile as they arrive
• Have menu knowledge of all wiches
• Explain the Which Wich ordering system
• Assist guests with Wich selection
• Clean and wipe tables and trays
• Keep beverage stations stocked
• Refill beverage machine with ice
• Sweep dining room as needed
• Maintain dining room cleanliness, including trashcans
• Organize and maintain cleaning supplies and chemicals
• Restock paper towels, drink lids, straws, etc. in dining area
• Complete opening and closing procedures
• Perform any other duties as required