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Customer Relations Specialist
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 3701 Highland Park NW North Canton, Ohio |
About this job
The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's Camp Invention STEM enrichment programs. This is a seasonal position, offering 30-35 hours per week, from March 2019 to August 2019.
Position Responsibilities:
- Develop a comprehensive understanding of the Camp Invention program
- Accurately respond to customer inquiries by providing program information, locations, and pricing
- Assist customers in navigating the Camp Invention website to register participants online and over the phone
- Problem analysis and resolution
- Customer follow-up and attention to detail
- Accurately and efficiently enter and process events and registrations
- Research and resolve customer-related issues in a timely and professional manner
- Have passion for the company mission, and incorporate that excitement into customer interactions
- Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution
- Process requests for transfers, cancellations, refunds and receipts
- Identify and escalate priority issues
- Periodic filing of customer service paperwork
- Communicate and coordinate with internal departments as assigned
- Perform other related duties as they rollover to connective departments; work directly with the sales team for support
Knowledge, Skills and Abilities:
- Knowledge of customer service principles and practices
- Computer literate with strong typing and data entry skills – both speed and accuracy
- Superior communication and interpersonal skills, while providing exceptional customer service
- Knowledge of call center practices
- Capable of producing accurate, high quality work
- Ability to multi-task and respond to changing priorities and seasonal surges in workload
- Team player mentality; ability to remain focused when working in close proximity to other staff members
- Self-motivated and ability to work independently
- Interest in non-profit, B2B and B2C communications
- Help facilitate a positive work environment and portray our company mission
Credentials and Experience:
- Bachelor's degree, or currently in pursuit of a four-year degree
- 1-2 years of customer relations/service experience
Benefits of being a seasonal team member with the National Inventors Hall of Fame include:
- Medical, Dental, Vision, 401K, and Critical Illness/Accident Supplemental Income Plans available
- Great team environment
- On-site workout facility and daily cardio/yoga instructors
- Opportunity to return each season, based on performance
Interested and qualified candidates should apply online at www.invent.org