Drive-Thru Director

Drive-Thru Director

The Drive-Thru Director is responsible for helping your team create a “REMARK”able experience for every guest through speed and accuracy.

Requirements

• Management ServSafe Certification (certificate expected within 30 days of position acceptance)
• Minimum education experience: some college
• Experience: preferred, but not absolute

Responsibilities

• Opening/Closing the restaurant (frequency based on current number of Directors)
• Completing daily set-ups for the Drive-Thru
• Weekly meetings with the Business Director:
  • Set and track goals
  • Discuss budget considerations
• Daily mini-meetings with Drive-Thru Supervisors
• Growing DT sales through raising the number of cars served per hour, every hour
• Generating ideas to create an effective DT environment
• In addition to providing Chick-fil-A’s trademark 2nd Mile Service, pushing the DT for speed AND accuracy
• Maintaining task checklists for the drive-thru
• Ensuring the cleanliness of the window, register area, headset area, iPOS path, and iPads
  • Use of pressure washer will be required, in some cases
• Waste control
• Correcting behaviors based on CARES/CEM/ROE feedback
• Interviewing in conjunction with Human Resources Director
• Daily uniform inspections, taking note of pieces that need replacement
• Taking note of attendance issues/changes to the day-to-day schedule
• Allowing disciplinary issues and employee disputes to be handled by the Human Resources Director
• Gathering intel for worker’s compensation claims
• Any other tasks related to your area deemed necessary by the Operator or Board

In addition to the above, it is important to remember that the basic running of the restaurant is vital and may super-cede other responsibilities. Please be prepared to allow for that flexibility in your day-to-day operations.

Pay and Benefits

• Flexible schedules available
• Free meals and beverages
• Access to the Corporate Chick-fil-A Discount Program
• Ability to apply for Chick-fil-A scholarships
• Discounted Health Care Options
• Paid Time Off