Front Counter Director - Full-time

Guest Services Director

The Guest Services Director is responsible for helping your front counter and dining room teams create a “REMARK”able experience for every guest.

Requirements

• Management ServSafe Certification (certificate expected within 30 days of position acceptance)
• Minimum education experience: some college
• Experience: preferred, but not absolute

Responsibilities

• Opening/Closing the restaurant (frequency based on current number of Directors)
• Completing daily set-ups for the Front Counter
• Weekly meetings with the Business Director:
  • Set and track goals
  • Discuss budget considerations
• Daily mini-meetings with Guest Services Supervisors/Dining Room Hosts
• Maintaining task checklists for the front counter and dining room
• Ensuring the cleanliness of the front counter, dining room, restrooms, and grounds (including landscaping)
• Ensuring the maintenance the fresh flowers in the Dining Room
• Waste control
• Correcting behaviors based on CARES/CEM/ROE feedback
• Interviewing in conjunction with Human Resources Director
• Daily uniform inspections, taking note of pieces that need replacement
• Taking note of attendance issues/changes to the day-to-day schedule
• Allowing disciplinary issues and employee disputes to be handled by the Human Resources Director
• Gathering intel for worker’s compensation claims
• Any other tasks related to your area deemed necessary by the Operator or Board

In addition to the above, it is important to remember that the basic running of the restaurant is vital and may super-cede other responsibilities. Please be prepared to allow for that flexibility in your day-to-day operations.

Pay and Benefits

• Flexible schedules available
• Free meals and beverages
• Access to the Corporate Chick-fil-A Discount Program
• Ability to apply for Chick-fil-A scholarships
• Discounted Health Care Options
• Paid Time Off