Customer Service / Hospitality Professional - Full-time / Part-time

Role Summary:

A Hospitality Professional is a hardworking and productive individual who consistently meets all the following expectations of Professionalism, Productivity, Commitment, and Responsibilities

Pay Type: $14/hr

 

Professionalism

-          On time, in uniform every shift

-          Can be counted on to make all scheduled shifts

-          Clocks in at scheduled shift, not before or after scheduled shift time

-          Uses phone for work purposes and does not abuse privilege

-          Uses time wisely, commitment to working if on the clock

-          Aware of uniform and guest perception while off the clock

Productivity

-          Highly productive and effective at multi-tasking

-          Competency to do any task/position in front of house

-          If not serving a guest, is performing table touch-ins, cleaning and finding other tasks to complete, not standing around waiting for the next order (finds things to do rather than waiting to be instructed)

-          Works at a level of productivity to meet business productivity and labor cost goals

Commitment

-          General open availability with few exceptions

-          Consistently scheduled for 40 hrs/week (based on availability and performance)

-          Willing to do any task/position

-          Accountable to their team members, managers, directors by handling their fair share of the work

-          Flexibility in schedule and break times in order to best serve the guest and business needs

-          Works to obtain defined business and performance goals

-          Committed to creating and maintaining a positive culture

-          Committed to always striving for excellence

-          Committed to building up those around him/her

-          Committed to keeping a clean front counter and dining room

Job Responsibilities

-          Perform all positions with excellence and speed

-          Adept at performing an eRQA test

-          Completed Pathway training for all front of house areas

-          Knowledgeable of menu and ingredients

-          Ability to suggest and recommend options to better serve the guest

-          Anticipate guest needs and proactively serve

-          Execute 2nd Mile Service requirements (genuine, proactive, personal)

-          Adept at counting down a drawer

-          Adept at counting the safe and closing the day

-          Adept at cleaning lemonade dispensers

-          Adept at cleaning ice cream machine

-          Adept at performing all table-touch in and dining room tasks

-          Adept at performing opening set-up tasks

-          Adept at performing closing tasks

-          Adept at answering phone and taking a catering order

-          Adept at handling guest complaints and performing guest recovery

-          Adept at all register functions (performing refunds, printing nutritional information, reprinting receipts, etc.)