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in Gilbertsville, PA
Retail Sales Administrator - Full-time / Part-time
Hours | Full-time, Part-time |
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Location | Gilbertsville, PA Gilbertsville, Pennsylvania |
About this job
Job Description
Position summary: Primarily responsible for maintaining an excellent level of customer service to our retail customers and retail sales representatives.
General purpose: Responsible for providing effective customer service for all retail customers and sales representatives utilizing excellent, in-depth knowledge of company products and programs.
Position responsibilities:
Provide timely and accurate information to customer and sales representative phone calls, letters, and emails on unit pricing, minimum unit/order requirements, product availability, shipping charges, order status, pricing and product knowledge.
Receive, process and recap bids and quotes for customers and sales representatives.
Receive and process EDI orders, ASN’s, and invoices in a timely manner.
Enter customer, sales representative and show stock and custom orders in a timely and accurate manner.
Process customer and show returns according to established department policies and procedures.
Complete show forms, coordinate pricing and promotions, send samples, catalogs and other support materials for sales representatives.
Create and maintain customer product spreadsheets.
Set up new customers in operating system according to established department policies and procedures.
Assist in creation of promotional materials with the graphics department.
Assist with forecasting needs and product - identifying trends.
Provide backup at the reception window and paging when needed.
Assist with customer accounts receivable clearing when needed.
Essential skills and experience:
High school diploma or general education degree (GED).
Speak, read, understand and write English fluently.
Good verbal and written communication skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Must be familiar with current software packages such as Microsoft Word, Excel and Outlook.
Must familiar with the data system SAP and be able to input and retrieve data.
Strong team player with high performance objectives and detailed oriented.
Ability to organize and manage multiple tasks in a fast paced environment within established department guidelines.
Commitment to company values and goals.
Ability to report to worksite at scheduled times.
Knowledge of SAGE 100 helpful.