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in Livermore, CA

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Hours Full-time, Part-time
Location Livermore, CA
Livermore, California

About this job

Job Description

We are a five-star flooring design and installation firm seeking a motivated leader to fill a General Manager role in our Northern California office.

The position has full responsibility for the following functions:

  • To redefine the foundation and procedures of this department. To establish the urgency regarding the company’s ability and desire to provide the very best service to our developers and home buyers.

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  • Create an environment that mirrors the company’s traits: professional, efficient, consistent, honest, attention to detail, commitment to our customers, and doing it right the first time.

Oversee and ensure below departments fulfill the following responsibilities:

  • Scheduling / Installation
  • Oversight of the Installation department and the Warehouse.
  • The hiring and termination of the field installation personnel
  • Assisting in the coordination of installations of builder released home sites, including the maintenance of scheduling records, superintendent correspondence, and general oversight of department processes.
  • Final processing and coordination of incoming materials for all released home sites, prior to scheduling. This includes balance of daily workload for warehouse personnel, and resolution of delivery issues with various vendors as they arise.
  • Dispatch the crew leaders with contracts and diagrams for each job.
  • Schedule all released home sites.
  • Troubleshoot daily issues with purchasing and customer care.
  • Create daily schedule for all jobs and upload the schedule to our website.
  • Review all department paperwork, including installer payroll, tailgate meetings, and miscellaneous HR needs.
  • Manage installation crews and resolve install issues that occur during the day, including thorough documentation of all issues as they occur
  • Enforcement of all company policies and philosophies in the field and with all field personnel, including discipline meetings and documentation
  • Maintenance of the Supply Pro program, a builder/supplier communication platform for the scheduling and billing of home sites for various builders. Tasks within the program include digital entry of install dates, verification of pricing for all modules, and digital completion of daily installs to maintain an accurate online record.
  • Assist installers and superintendents with questions and needed problem solving situations
  • Ensure that field agents have the proper information needed to make correct and informed decisions on a day-to-day basis
  • Warehouse
  • Loading and Dispatch of Installers
  • Insure nothing leaves the warehouse without paperwork.
  • Match all paperwork to sidemark and product descriptions, verifying box counts, square footage, etc.
  • Use forklifts to secure materials for transport and load installer vehicles.
  • Receiving
  • Check and match P.O. with vendor shipment lists to verify material amounts, dye lots, and run numbers are correct.
  • Create location tags for material and use forklifts to place product in proper location. If stock material, receive and store by correct rotation area for the proper trade it is used for.
  • Notify Purchasing Agent of any discrepancies between delivery and purchase order, or any vendor issues that may arrive during receiving.
  • Will Calls
  • Verify product and box counts at vendor location prior to signature of receipt. Calculate total amounts and create information tag for materials.
  • Calculate total truck weight with materials to insure it is not over the weight limits for passage through the scales.
  • Upon return, unload truck, separating product from pallets with more than one order, and distribute grout and sundries to correct orders for placement on racks.
  • Outracks
  • Prepare materials for the next days dispatch by matching paperwork to materials and sidemark.
  • Stage materials by marking pallets for dispatch and setting them aside, then filling empty spaces at front of racks with pallets that are not being dispatched.
  • Place outrack pallets and carpet in correct areas for easy access for the following day.
  • Approvals
  • Locate tile with paperwork and match up materials and sidemark.
  • Pull 8 pieces of each material and sidemark material with a “Do Not Touch” label.
  • Take product to the showroom approval area and stage for designers. Remove existing approvals and return them to their corresponding pallet.
  • Warehouse Maintenance
  • Sweep and clean warehouse floors and vacuum the parking lot each day.
  • Empty trash bins and make sure all materials are put away prior to warehouse close.
  • Pull all trucks into the warehouse for overnight storage.
  • Secure all doors and storage bins.
  • Verify that all deliveries have arrived for the day. If a vendor has not arrived, notify the Purchasing Agent prior to the end of the day.
  • Customer Care
  • Coordination of repair items for both production and warranty service
  • Work in conjunction with other team members to properly schedule repairs in an urgent, time sensitive manner
  • Communicate and follow-up with builder partners when having to complete PO-chargeable work and obtain necessary authorization for billing purposes
  • Answer phone calls from homeowners and builder partners and correctly relay necessary information into proper service repairs or inspections
  • Maintain and ensure PO work to the builder has the necessary authorizations and “back-up” for billing
  • Superintendent
  • Daily inspections of installations when at a community.
  • Schedule sanding, straight edge slabs and markings for grinding. Customer service inspections/repairs w/homebuyers, builders, superintendents, and manufacturers.
  • It is of the utmost importance that we create an environment of trust and dependability with each job site builder personnel. Professional communication will be an integral part of our ability to be successful.
  • Sales / Front Desk
  • Oversee general culture, adherence to corporate values, professionalism, and 5 Star service with regards to the showroom and homebuyer experience.
  • Report to Sales Management if any areas of concern are noticed so that those can be addressed.
  • Assist designers with measures when needed
  • Office Management
  • Answer phones as needed
  • Greet visitors and callers and direct them cordially and appropriately
  • Maintain general appearance of showroom and prep for each business day
  • Schedule overnight package deliveries/pick-ups
  • Order office supplies

Monthly Responsibilities:

-Conduct inside department meetings to focus on proper procedures

-Conduct outside field personnel meetings to evaluate proper procedures

Outside Responsibilities:

-Existing Accounts: Provide a point person for the builder to seek help in resolving issues that emerge over time.

-Participate in team tours of our facility

Requirements

MANDATORY

  • A minimum of 5+ years of industry experience in the design center and flooring business.
  • Previous experience as operations manager.
  • College Education or equivalent.
  • Ability to present and articulate points clearly and effectively.

Benefits

  • Competitive benefits package inclusive of health, dental, PTO, holiday, & corporate 401K

Hours

  • 8:00 a.m. to 5:00 p.m. Monday – Friday
  • Additional hours as required

Company Description

Vintage Design is a family owned and operated full-service design center and flooring subcontractor that has been successfully servicing homebuilders and homebuyers throughout Southern California for thirty years. Since 1986, Vintage Design has earned a reputation in the industry and with the public for its integrity, fairness, and unsurpassed ability to deliver the products and services necessary to turn a house into a home. The end result is a personalized home that complements the individual style of each and every homebuyer - a home they will delight in for years to come.