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in Celina, TX

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Hours Full-time, Part-time
Location Celina, TX
Celina, Texas

About this job

Job Description

Position Summary

The primary responsibilities of the full-time Sales Manager positions are to provide amazing customer service, generate sales and provide product knowledge and support to customers and associates. The Sales Manager will have assigned departments and responsibility for several roles as identified below. The Sales Manager will be a role model for Ace Helpful.

Major Responsibilities

The major responsibilities for this position include:

  • Comes to work as a happy, friendly associate ready to help every customer.
  • Ensure each customer receives amazing service which follows the S.A.L.E.S process and mystery shop standards.
  • Uses Radio headset to communicate with other associates in working with customers and business needs.
  • Awareness for customer interaction of all promotions and advertisements.
  • Takes ownership for assigned roles, departments and performs to highest standards.
  • Stocking / Replenish out of stocks / Process new truck receipts
  • Set planograms, endcaps & displays including signing.
  • Sets promotions including signing, completes pricing changes and maintains shelf labels.
  • Actively participate in daily huddle meetings, will lead them on days as opening MOD.Participates in the Store Housekeeping Standards “Maintain as We Go” which may include:
  • Taking out the trash, dust and mop floors, clean restroom, associate room, and clean stockroom.
  • Recovers and maintains merchandising standards putting away merchandise and facing on shelf / hook.
  • Retrieve carts from the parking areas and pick up trash outside. Clean front patio and Garden Center.
  • Processing of new shipments, helps keep the back stockroom clean and organized.
  • Following established safety rules and safe work practices. Reports accidents immediately to Manager on Duty.
  • Is proactively monitoring customers and if shoplifting is suspected or observed, provides a higher level of service.
  • Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders.
  • Solicit customers to open an Ace Rewards card, promotes the benefits and future savings potential
  • Answer customers’ questions, “how to” requests, and provide information on procedures and policies.
  • Completes at least 15 hours of training per year.

Key Characteristics

  • Leadership and responsibility to be a Manager on Duty, key carrier and open and close the store.
  • Dependability, including reliability and accountability for departments & roles assigned.
  • Self-starter with a commitment to and pride in excellence and a job well done.
  • Focus on needs of others, which includes the customer, leadership and cooperation with team members, helpfulness, responsiveness and service orientation.
  • Assist in the training and development of associates, including Sales Associates and Cashiers
  • Understanding of the flow of merchandise into the store, onto the floor and out the door with the customer.
  • Takes the initiative to learn the Ace Systems and Epicor Operating Systems.

Minimum Requirements

The minimum requirements for this position include:

  • Education/Training: High School degree, College preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
  • Previous experience in a retail environment either in sales and or management.
  • Sales and marketing experience with retail programs, establishing relationships and working with customers
  • Knowledge and experience working in retail operational computer systems, MS Word and Excel a plus.
  • A commitment to service excellence and customer satisfaction.
  • Solid team player with excellent interpersonal skills with a strong willingness to learn.
  • Excellent communication skills, organizational ability, high attention to detail, and ability to multi-task.
  • Ability to work FT three week/weekend rotating schedule including designated closing nights and weekly days off. Flexible to meet the needs of the business.

Desired Roles & Skills Experience

Able to take on multiple skill based roles below.

  • Cashier POS Computer
  • Key Carrier - Open/ Close
  • Electrical Specialist
  • Inventory Management
  • Assembly & Delivery
  • Plumbing Specialist
  • Store Inventory Orders
  • Hand Tools
  • Building Construction
  • Pricing & Shelf Labels
  • Power Tools
  • Paint Sales & Mixing
  • Ad Sets – Pricing & Signing
  • Plants, Flowers & Shrubs
  • Small Engine Repair
  • Receiving & Backroom
  • Patio Furniture & Grills
  • Key Cutting
  • Deliveries / Forklift
  • Lawn & Garden Power Tools
  • Glass & Screen Repair
  • Manager on Duty
  • Business to Business
  • Training Coordinator
  • Stihl Power Tools

Physical Requirements

The minimum physical requirements for this position include:

  • Must be able to lift 40 pounds frequently to load and unload customer orders.
  • Ability to stand for an extended period of time

Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.

Company Description

Welcome to Celina Ace Hardware

Thank you for considering joining our new team. I have great expectations for our growth and success and expect you to contribute and share in the rewards of a successful business.

Ace Hardware is the largest retailer-owner cooperative in the world with over 5,000 stores locally owned and operated. I am a member of this cooperative and this will be my first store with Ace Hardware. For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of service.

I would like to share how we got here;

I have worked in retail my entire career devoting the majority of that time with just two companies, I started with Target where I worked in mostly store level including Store Manager positions for 17 years. The most recent 25 years was with Michaels Stores in corporate VP positions in Store Operations, Finance and Loss prevention.

My partner and wife Kathy also has an extensive retail career spending 16 years with Target in many Operations and HR positions, in stores, Regional staff and Distribution. Her most recent role was as a Store Manager for Marshalls for about 10 years.

We selected the Celina & Prosper Texas area for the amazing growth the area is going through and our desire to support an area underserved by retail today. We have recently moved to Celina and are looking forward to serving our neighbors and the community with amazing customer service in a new building we have developed.

Daniel V. Meyer - Owner & General Manager
Kathy A Meyer - Owner & Manager