Assistant Manager - Full-time / Part-time

Position Summary

The Assistant Manager is responsible for developing associates that provide amazing customer service, while achieving sales goals supported by excellent execution of merchandising and marketing initiatives. The Assistant Manager develops desired skill sets with the Sales Managers and Sales Specialists ensuring absolute customer satisfaction and achievement of sales goals. The Assistant Manager maximizes productivity and profitability by optimizing payroll investment to drive sales and complete task work. The Assistant Manager will be a role model in supporting the store’s Mission and Vision Statements and for “Ace Helpful” Standards while demonstrating and teaching the Core Values defined for our business.

Major Responsibilities

The major responsibilities for this position include:

• Comes to work as a happy, friendly associate ready to help every customer and associate.
• Train, coach and observe associates using the basic S.A.L.E.S. process.
• Provide input into merchandising & operations initiatives and opportunities to the General Manager.
• Implements and delivers the highest overall merchandising and store standards through associates.
• Leads the Store Housekeeping Standards “Maintain as We Go” which will include:
• Orderly appearance of register area, impulse area, restocks supplies and merchandise as necessary
• Taking out the trash, dust and mop floors, clean restroom, associate room, and clean stockroom.
• Recovers and maintains merchandising standards putting away merchandise and facing on shelf / hook.
• Retrieve carts from the parking areas and pick up trash outside. Clean front patio and Garden Center.
• Implement the marketing strategy and monthly Win the Month programs.
• Resolve customer and employee complaints in a timely and satisfactory manner.
• Leads associate team to accomplish store business goals.
• Manage customer engagement programs with significant emphasis on the Ace Rewards program.
• Be proficient in all store technology (i.e., ACENET, POS system, Inventory and Pricing Management)
• Complete and maintain all business recordkeeping timely and accurately.
• Ensure that all Loss Prevention and Shrink Prevention initiatives are followed to prevent injury and losses.
• Responsible for training all associates on store policies and procedures.
• Delegates daily workload among associates.
• Enforces safety policies and procedures; is a safety role model.

Key Characteristics

• Leader with high energy, positive and engaging motivational leadership skills
• Highly effective and interactive management skills in developing store team and representing the owners when Manager on Duty.
• Self-starter with a commitment to and pride in excellence of a job well done.
• Dependability, reliability and accountability to get the job done right the first time.
• Leadership skills that focus on needs of others, including the customer, and collaboration with team members.
• Assist in the training and development of all associates meeting the standards for training.
• Competence, dependability, accountability and integrity.

Minimum Requirements

The minimum requirements for this position include:

• Education/Training: High School degree, College Degree (2 or 4 year) preferred but not required.
• Product Knowledge: Possess a vast product knowledge of hardware related products along with a willingness to learn significantly more utilizing the Ace Learning Management system for both Ace procedures and product knowledge.
• Experience: Minimum of 2-3 years retail management experience
• Skills/Knowledge:
• Happy, positive and outgoing
• Strong leadership and management skills – demonstrated past experience.
• Excellent analytical skills supporting decision making and problem-solving skills.
• Excellent customer service skills – The customer comes first and is always right.
• The ability to communicate clearly and effectively in all situations supported by excellent verbal and written communication skills.
• Strong problem-solving and organizational skills
• Ability to handle multiple projects and tasks with a high attention to detail
• Knowledge of retail computer operating systems including MS Word and Excel.
• Ability to operate a forklift.
• Ability to work a three-week rotating schedule including designated closing nights and weekly days off. Flexible to meet the needs of the business.

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 40 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.