Hardware Department Manager

Summary:   The Hardware Department Manager works closely with the Division Manager to coordinate the activities of the Hardware Department.   Provides leadership and takes responsibility for key areas of the department’s operations as assigned by the Division Manager.

POSITIONAL RESPONSIBILITIES:

• Manage the division’s inventory to minimize both the amount of stock in the system and the cost of materials used on each project, without falling short of material necessary to meet project schedules.
• Direct warehouse and delivery activities along with purchasing and customer service to maximize customer satisfaction and profitability.
• Act as a liaison with Corporate for Human Resources, Risk Management, personnel, and other administrative tasks and initiatives.
• Provide leadership and guidance to the department to facilitate growth.
• Manage overhead costs of warehouse and office staff to meet or exceed amounts set forth in annual budgets or to match volume levels as they change from time to time.
• Maintain the necessary expertise in all the company’s information systems within department staff.
• Continuously improve processes to increase quality and decrease cost.

COMPETENCIES, SKILLS AND ABILITIES

• Ability to lead others to higher performance and achievement of division objectives.

• Excellent communication and interpersonal skills and the ability to interact effectively with all levels of management and employees. 

• Good writing and speaking skills.

• Disciplined, orderly approach to work, with the ability to organize and prioritize, as well as hold others accountable for deadlines and other customer requirements.

• Ability to read and interpret construction documents such as blueprints, specification sheets, contracts and change orders.

• Ability to read and understand budgets, basic financial statements and other operations reports.

• Results and people-oriented with the ability to balance multiple business considerations.

   

  DIRECT REPORTS: 

• Project Coordinators
• Warehouse personnel
• Customer Service personnel
• General office personnel

REPORTS TO:

• Division Manager 

EDUCATION / EXPERIENCE

• Working experience with residential finish hardware preferred.
• Bachelor's degree in Business Management or Construction Management is preferred.

LANGUAGE SKILLS

• Ability to effectively present information and respond to questions from internal and external customers in English. 
• Ability to communicate in Spanish a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the job may require prolonged standing, sitting, and other activities necessary to perform job duties, and may involve occasional lifting of object weighing up to 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment; however, from time to time travel to and management activities at jobsites may be required. 

TRAVEL REQUIREMENTS

Periodic travel within the State of California

KEY PERFORMANCE INDICATORS:

• Trade subcontractor ratings by customers.
• Customer service cost and order fulfillment cost per installation unit.
• Employee turnover rate
• Safety metrics:  DART rate, recordable incidents, workers’ compensation claims costs.
• Working capital as percent of revenue.
• Division revenue and profit vs. budget.