Cashier / Customer Service Associate - Full-time / Part-time

We have both part-time and full-time Cashier openings available at Urban Radish in Downtown Los Angeles' Arts District.  Join our growing team as a Cashier / Customer Service Associate and be responsible for providing our customers with a world class customer service experience, which includes:

Remembering that serving customers at the register is always your top priority

• Greeting customers as they enter the store
• Before ringing up the sale, asking customer’s if they found everything he/she was looking for
• Paying careful attention to customer’s body language throughout the store which will alert you to pursue further inquiry into how you can fully meet the customer’s needs
• Monitoring customer’s wait time and request additional cashier support as needed
• Handling the money properly when received from the customer and making change to the customer accurately
• Ensuring all customers receive assistance as needed, such as carry-outs

Approaching customer service from a full store view

• Seeing everything you do from the perspective of the customer
• Knowing the location of products throughout the store, as well as seasonal highlights so that you can assist and direct the customer
• Keeping the register area clean and orderly and keeping all point-of-sale displays and shelving near the register well stocked

Differentiating the customer experience

• Getting to know our regular customers and acknowledging them personally
• Thanking all customers graciously for their business
• Reminding customers of any events or free educational seminars being planned at URBAN RADISH and asking if he/she would like to be added to our mailing list
• Maintain a working knowledge of the fresh foods and grocery products we carry so that you can provide insight and expertise at the point-of-sale
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Managing the full cycle of customer complains or inquiries

• Log all complaints or inquiries
• Resolving customer issues or complaints and involving management as appropriate

Answering the telephone following company policies and procedures

Counting contents of cash register drawer at the end of each shift

Job Requirements

Interpersonal:

• Listen and communicate well with the entire Urban Radish community:  staff, managers, customers, suppliers, janitors, the valet, the local dog walkers…we mean EVERYONE
• Stay team oriented
  • Remember, we’re all in it together
  • Accept and provide 360° feedback in a constructive ‘team mate’ type manner
• Work well under pressure and maintain a positive and productive energy
• Show professionalism and poise at all times
• Demonstrate a sense of urgency through your work and commitment to providing LA’s finest food products with ‘Wow!’ customer service

Administrative:

• Able to work weekends, weekdays, nights and mornings
• Adhere to all policies, rules and regulations – no shortcuts!

Experience and Education:

• 2-years related experience and/or training; or equivalent combination of education and experience
• Proficiency in math
• Basic computer proficiency

Physical Requirements:

• Physical abilities require continuous standing, walking, bending, reaching, sitting and carrying light loads between 10-30 lbs.; occasional climbing, stooping, twisting and fine manipulation; occasional environmental exposure to cold, heat and water; and rare exposure to dust and fumes
• Use of machinery including, but not limited to; dollies, cash registers, computers, printers and other office equipment