Xfinity Retail Sales Associate - Full-time / Part-time

Summary:

The Retail Service Associate supports a world class sales and service experience. The ideal candidate is an organized, detail, and action-oriented individual who operates with a customer-first mentality. A successful Service Associate is a team player who enjoys interacting with shoppers and customers, and is motivated by career potential.

Core Responsibilities:
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
- Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner, and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
- Knows current processes and procedures, and suggests improvements that enhance the customer and/or store experience.
- Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
- Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories.
- Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
- Perform operational and administrative tasks including pulling daily reports for the Store management.
- Complies with all company and retail operational policies and procedures.
- Completes training requirements and actively engages in team huddles and team learning.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Requirements:
- Previous experience with Comcast/ Xfinity is a big plus!
- High School Degree or Equivalent required.
- Technology savvy with ability to understand the broad set of XFINITY products.
- Work history demonstrates effective communication, interpersonal, and team-oriented skills that strive toward world class customer experience.
- Strong prioritization, organization, and listening skills with a personable approach and detail orientation.
- Thrives in a fast paced, changing, high-volume environment.
- Must be able to work nights and weekends, holidays, and variable schedule(s) as necessary.
- Proficiency in all MS Office applications preferred.
- Regular, consistent and punctual attendance. Other duties and responsibilities as assigned.