Shift Supervisor - Full-time / Part-time

Aplicar en persona, LUNES A JUEVES!

You can apply IN PERSON Monday - Thursday!!

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If you wish to apply online, please respond to this post with your resume.

The Shift Supervisor position is an integral part of the management team and is responsible for running daily operations as well as providing leadership to our staff members. Key responsibilities include managing the staff by upholding standards of presentation, food quality, excellent guest service and maintaining a positive "can do" attitude.

The Shift Supervisor is a brand representative for the Alamo Drafthouse Cinemas and is responsible for delivering on the company goals, visions and mission statement at all times.

SALARY / GRADE LEVEL: Hourly / Non-Exempt

DUTIES / RESPONSIBILITIES: Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back.

Manages operations of the venue, which includes daily decision-making, flexibility, staff support, guest interaction, scheduling and effective planning while upholding standards, product quality and cleanliness.Actively listens to server / guest interaction and effectively directs and develops the staffScheduling: Maintains staffing at standard labor ratios and ensures the venue is properly staffed to par, at all times by utilizing labor management tools.Posts and communicates schedules in a timely manner.

Actively engages with the guests during every shift.Expects and leads strong communication with all areas of the venue (management, trainers, tickets, runners, servers, bar, kitchen, etc.) including daily shift meetings with all staff members.

Maintains an upbeat presence on the floor during operations and away from the office.Maintains the expected ambiance (lighting/sound/temperature levels/presentation) and coaches all staff members to hold that standard at all times.

Promotes a distraction-free guest experience by enforcing our no-talk/texting policy.

Conducts staff and keeps staff informed on new developments and upcoming events.Ensures all staff members adhere to the Company's uniform standards.

Accurately performs staff and department checkouts, following company expectations of proper/safe money handling and cleanliness standards.Ensures all payments are accounted for (cash and credit vouchers), all comps are verified and staff has been properly developed on tip declaration.

Maintains proper cash handling procedures are followed, including preparing and balancing cash drawers, completing End of Day Reports and cash drops.

Effectively opens and closes the venue ensuring all departments have completed required duties and incoming team is set up for success.

QUALIFICATIONS:

High School Diploma/GED or equivalent combination of education and experience.

One (1) year minimum of high volume venue experience (prior Alamo Drafthouse experience will be considered in lieu of venue experience and previous theater management is beneficial).

ServSafe Certification, local Health Cards (as required) and TABC Certification are required.

Must be positive, fun, coachable and open minded.Strong verbal and written communication skills.

Excellent guest relation skills with with focus on meeting high guest satisfaction expectations.

Resourceful problem-solving skills.Consistently maintain high performance standards.

Expected work week of 30-45 hours minimum; higher volume seasons and heavier work weeks are expected.Basic computer knowledge (Microsoft Office) and office skills required.

WORKING CONDITIONS: Work is typically performed in the venue. The noise level in the work environment is usually moderate. The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs.HAZARDS: Only those present in a normal restaurant setting; no known significant hazards.

Job Type: Full-time