Bank Inbound Customer Service - Lake Park

Since Discover launched in 1986, we have made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that’s different from other large institutions. If you are looking for a place to make a difference and let your voice shine through, we would love to meet you.

The Customer Service Banking Representative will be responsible for assessing and handling Discover customers banking needs, obtaining and processing customer/account information and leveraging the features and benefits of our products. This fast paced customer support role handles a variety of member needs such as: account inquiries/changes, technical support, consulting on new accounts, web support, etc. Discover Banking members include multiple account types (CDs, online checking, money market, etc.).

For our Discover Bank - Customer Service Representatives benefits start DAY ONE of your employment. These include:

• Medical/Dental/Vision/Life Insurance from DAY ONE!
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement from DAY ONE!
• 401 K
• Employee Stock Purchase Plan
• Full service cafeteria featuring STARBUCKS!
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Training
• (10% shift differential after 3 PM!)

Key Responsibilities:

• Listen to real needs of our customers and offer powerful solutions, as we pride ourselves on our One Call Resolution process 
• Deliver great customer care by responding to inquiries regarding accounts in a fast paced, structured environment 
• Maintain a high level of knowledge with Discover Banking products, technology/computer skills and marketing/promos
• Produce extraordinary results measured by customer satisfaction, efficiency, call quality and established metrics 
• Answer high-volume inbound calls in a timely and efficient manner.
• Multitask at a high level, while effortlessly adapting to the ever-changing world of finance

Key Skills/ Qualifications:

• Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
• Able to influence, creative problem solve, and find customized solutions
• Flexible and adapt to change well