Parts Call Center Specialist - Full-time / Part-time

Washington Tractor is a premiere employer in Washington State and a John Deere dealer for tractors, combines, hay equipment, farm equipment, riding mowers and Honda, Stihl, Hustler and Gem equipment. Teamwork, integrity and customer focus are at the forefront of all we strive to accomplish.

We are looking for a detail oriented person to increase customer satisfaction and loyalty by making outgoing calls to customers, and provide support for in-bound customer calls, text messages, & emails for products and services offered through the dealership.

Essential Duties:
• Provide effective solutions to customer needs in a timely manner using mechanical technical knowledge and in-house Parts Look-ups via telephone, e-mail, text and other
communication methods.
• Meet requirements for call center metrics (# of calls, problem resolution, etc.)
• Maintains call center database by entering and verifying information; updating contact log.
• May serve as an internal resource for dealership employees to assist in providing customers with timely and
accurate information.
• Familiar with use of various modes of technology to communicate with both internal and external customers.
This includes phone, email, text and chat.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Receive Incoming and make outgoing calls in support of dealership and department initiatives.
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Assist with Strategic Projects in offseason (Inventory, Showrooms, etc.).
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Follow all safety rules and regulations in performing work assignment Develop and Manager.
• Assist in the growth and development of the Parts Customer Support Call Center.
• May be asked to assist with technology based customer support initiatives.
• Flexible work hours (Seasonal Hours/Saturdays).
• Perform other duties assigned.

Job Requirements
* High School diploma or equivalent experience.
* 3 years Ag/Turf Parts industry knowledge REQUIRED.
* Excellent communication and interpersonal skills: Patience is very important.
* Must be polite and professional in handling customers and calmly resolving issues.
* Ability to problem solve by using all available resources (i.e., Parts Expert, Parts Advisor, JDPoint, DTAC, Washington Tractor Parts Search, Service Admin. Portal).
* Ability to use computer software such as Business Systems and Internet Applications.
* Intermediate Data entry/keyboarding skills.
* Proficient oral and written communication skills.
* Ability to work in a team environment.

Physical Demands and Work Environment:
Working Conditions:
Frequently work is usually performed inside of a call center sitting for long periods of time. Frequently use fine motor skills to type, and must be able to view and locate parts on-screen very quickly.

Physical Effort:
Frequently sit for long hours, concentrate on data, detail, screen viewing, typing, use of computers and office equipment with fine motor skills. Ability to lift up-to 20 pounds unassisted and up to 75 pounds assisted.

Travel Requirement:
Infrequent travel for training out of state.
Occasional travel in-state for meetings or training.


Additional Information
Position is at our Corporate Office Space in Ellensburg, WA.
We offer competitive benefits including Medical, Dental, Vision, EAP, Life, 401k match, continuing John Deere education.

Wages are competitive starting at $17.00 per hour.