Customer Sales Associate

The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing customer in-store experience; The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials; ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.

Job Duties:

• Acquire and Maintain Customers
• Clerical functions, including but not limited to office management and file maintenance
• Create price tags, assist with store sigange and placement of new and returned product
• Customer payments and data entry in VersiRent computer program
• Greets customers and facilitates in-store sales
• Inbound/Outbound sales calls
• Maintain a professional appearance
• Maintains showroom appearance
• Resolves customer service concerns as they arise
• Responsible for answering phones
• All other duties deemed necessary for effective store management
• Assist Credit  Manager with collection calls

Required Skills:

• Answer telephone to company standards; must be able to communicate company products and programs to potential customers over telephone and in-person
• Build and maintain files to company standards and policy
• Intermediate math skills
• Excellent phone skills
• Must be able to explain product features and benefits
• Must the able to explain terms of rental/lease agreement to customer
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Must be organized
• Must be able to work overtime
• Routine lifting, loading and moving of merchandise up to 50 lbs. without assistance
• Stooping, bending, puling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics