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Technical Support Representative--no not use
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 6261 Central Pointe Parkway Temple, Texas |
About this job
Are you a problem solver? Are you a people-person? Does the thought of helping a customer fill you with glee?
If you said yes to the above, CORD Financial Services, LLC has a grand opportunity at the corporate Center in Temple, TX. This position is dedicated to delivering a superior customer service experience to each of CORD’s customers. The Technical Support Representative will provide solutions to efficiently support customers by diagnosing and troubleshooting any issues in accordance with defined procedures. At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
Position Purpose:
The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnoses while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.
General Responsibilities:
• Provides high-level of service and support to end-users over the phone and online:
o Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
o Gathers customer’s information and determines issues by evaluating and analyzing the symptoms.
o Diagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues.
o Offers solutions where appropriate with the objective of retaining customers’ and clients.
o Identifies and escalates priority issues per client specifications.
o Processes and records call transactions using specific software.
Additional Duties:
• Performs research for technical troubleshooting.
• Performs customer follow-up as per department/company practice.
• Follows department policies & procedures.
• Project work, as assigned.
If you said yes to the above, CORD Financial Services, LLC has a grand opportunity at the corporate Center in Temple, TX. This position is dedicated to delivering a superior customer service experience to each of CORD’s customers. The Technical Support Representative will provide solutions to efficiently support customers by diagnosing and troubleshooting any issues in accordance with defined procedures. At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
Position Purpose:
The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnoses while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.
General Responsibilities:
• Provides high-level of service and support to end-users over the phone and online:
o Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
o Gathers customer’s information and determines issues by evaluating and analyzing the symptoms.
o Diagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues.
o Offers solutions where appropriate with the objective of retaining customers’ and clients.
o Identifies and escalates priority issues per client specifications.
o Processes and records call transactions using specific software.
Additional Duties:
• Performs research for technical troubleshooting.
• Performs customer follow-up as per department/company practice.
• Follows department policies & procedures.
• Project work, as assigned.
Requirements
Job Requirements
Required Qualifications:
* 3+ years of recent, over-the-phone technical support experience. **Must have experience interacting with non-technical customers.
* Possess solid communication (verbal and written) skills.
* Able to work in a fast-paced, high-stress environment.
* Intermediate skills in MS Office Suite - specifically Outlook, Word and Excel
* Possess effective listening skills
* Must have strong time management and multi-tasking skills.
* Must be able to work a full-time schedule and on-call.
Additional Information
Candidates with ATM experience (software/hardware) are preferred.
Required Qualifications:
* 3+ years of recent, over-the-phone technical support experience. **Must have experience interacting with non-technical customers.
* Possess solid communication (verbal and written) skills.
* Able to work in a fast-paced, high-stress environment.
* Intermediate skills in MS Office Suite - specifically Outlook, Word and Excel
* Possess effective listening skills
* Must have strong time management and multi-tasking skills.
* Must be able to work a full-time schedule and on-call.
Additional Information
Candidates with ATM experience (software/hardware) are preferred.
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