Coffee Shop Supervisor - Full-time

Job Summary: 

Directly support and enforce all initiatives given by the Executive in order to foster an environment of exceptional customer service and high employee productivity by supervising all Coffee Shop personnel and operations in accordance with Health Department standards and Company policies and procedures.

Essential Job Functions:

• Resolve customer complaints or other disputes in a fair and patient manner
• Regularly provide guests with personal attention through table touches and friendly greetings upon their arrival and departure
• Inform Executive of all relevant information and irregularities occurring in the Coffee Shop
• Make adjustments on Food and Beverage checks when situation warrants
• Ensure that all equipment is in good working order to provide a clean and hazard free work area
• Accomplish staff results by training employees; communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Schedule employees in accordance with customer volumes
• Ensure that employees maintain proper cards (Health Card, Gaming Card, Tam Card)
• Track and manage employee attendance on shift (absenteeism, tardiness, overtime) by completing proper documentation
• All other duties that may be assigned

Work Environment:

• Must be able to work in close quarters or small rooms and occasionally be exposed to hot, cold, wet and/or humid conditions
• Must be able to work in an environment with second hand smoke
• Must be willing to work any shift when necessary, including overtime, weekends and holidays

Job Requirements: 

• Must be able to work in a fast paced environment involving high volume production in dining, concessions, bar and entertainment 
• Must be able to handle intoxicated guests in a professional manner
• Must have the ability to make quick judgment decisions 
• Must posses and demonstrate strong leadership skills
• Must demonstrate sound judgment in decision making
• Must have excellent analytical skills
• Must be detail-oriented, highly organized, and deadline driven
• Must be able to communicate effectively with guests, team members and management in both written and oral form 
• Must have at least two (2) years managing experience in a food service industry
• Preferred experience in cost control, budgeting, training, inventory control and sanitation
• Must be able to speak, read, write and understand English
• Must have strong working knowledge in Excel, Word and Outlook and type 30 wpm
• Must be at least 21 years of age