Sales and Customer Service Agents - Full-time

KEY JOB RESPONSIBILITIES

·    Connects with existing and potential customers and aims to turn every call into a sales opportunity

·    Handles various incoming and outgoing sales-focused phone calls

·    Resolves customer questions, complaints and billing inquiries in a professional, helpful manner

·    Promotes and sells client products and services by emphasizing product features based on customers’ needs

·    Upsells to customer as necessary

·    Utilizes computer system to verify and document customer requests

·    Continually improves knowledge of company services and promotions

·    Escalates calls to supervisor when necessary and appropriate

·    Provides feedback reports on call issues related to downtime and/or training issues

ALORICA offers Full Time Customer Service and Sales Agents:

   ·   Paid training

·    Medical and dental benefits

·    Paid time off, holiday and sick time

·     Retirement planning options (401(k))

·     Employee discounts through client programs

Freedom to explore all kinds of career options –

from customer service, training, and tech support, to management, recruiting and more,

at over 100 sites nationwide!