Shift Leader

We have a full-time/part-time opening for a Shift Leader.

Must be able to work various shifts per week.

Job Title: Shift Leader

Department: Management: Entry Level

Reports to:  General Manager

Supervises:  Hourly Team Members

FLSA Status: Non-Exempt 

General Purpose of the Position:  Responsible for delivering the CiCi’s guest promise through driving great restaurant operations.  Assist the GM and AM in sales growth, profitability of the restaurant and team development.  

Measured by:  OSAT and SMG Data, Service Check results, Operational Evaluations and Director of Corporate Operations reviews, sales and profit growth, and people development successes.   

Essential Duties and Responsibilities: 

People Development

• Assist in leading, motivating and supporting hourly team members to execute The CiCi’s Guest Promise. 
• Manage OSAT scores by resolving guest issues quickly and sensitively to ensure our guest have a positive experience.

Sales/Profit Growth

•  Maintain 100% buffet and proper execution of success systems.
•  Ensure adherence to all CiCi’s Standards, including guest service, product quality, and restaurant cleanliness. 

Skills and Abilities Required:

•  Positive attitude, enthusiasm, motivator, confidence
•  Customer service focused and oriented
•  Strong communication skills with the ability to resolve conflict
•  Outgoing personality able to develop relationships and leading others
•  Demonstrates the highest professionalism
•  Bi-lingual skills a plus

Computer Equipment and Software Requirements: 

Microsoft Word, Excel

Education and Experience Required:

•  High School diploma or equivalent
•  Must be certified in all positions
•  Must be employed with CiCi’s for a minimum of 6 months
•  Must be at least 18 years of age 

Other Requirements: 

•  Valid state issued driver’s license
•  Able to work a minimum of 25 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.
•  Continual standing, walking and lifting throughout shift  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  

This description does not create an employment contract, implied or otherwise, other than an at will relationship