Guest Service Agent - Full-time / Part-time

Job Description:
Ensures hotel guest satisfaction and revenues are optimized through check-in, check-out and attentive coordination of hotel services for the guest

Typical Work Conditions:
Located in the Lobby of the Hotel

Knowledge/Training:

• Fluent English, read and write necessary
• 2nd language helpful
• Customer service experience helpful
• Previous front desk experience helpful
• Brand experience helpful

Essential Tasks:

• Registers guests in and out of the hotel in a prompt, courteous and timely manner
• Upsell hotel rooms according to standard
• Prepares for group check in/out and responds to hotel service requests
• Processes customer payments according to established policies and procedures
• Responsible for balancing drawer at end of shift
• Handles all incoming phone calls
• Notifies supervisor of incidents that affect normal business operations or guest services
• Book guest reservations

Other Desired Skills:

• Adaptability
• Comfortable with making empowered financial decisions
• Able to work within a team
• Leadership mentality
• Ownership
• Ability to create memorable moments for your guests

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

Meyer Jabara Hotels is a multi-branded hotel management company, owning and managing hotels that size from 90 room boutiques to 508 rooms in a full service convention hotel setting.

Our successes in opening new build hotels as well as repositioning existing hotels is recognized industry wide. As a hotel management company, we focus on top line revenue growth and effective cost controls that deliver results that always improve the overall value of any hotel asset. We deploy an entrepreneurial approach to the hotel business, managing hotels for our partners the same way we manage the hotels we own.

We provide a full range of hotel management services including but not limited to asset management, sales & marketing, revenue management, accounting services, human resources and risk management.

Meyer Jabara Hotels has distinguished itself as an employer of choice within the hospitality industry. Our hotel management teams have a history of longevity. The current average tenure of our General Managers exceeds 11 years. This is accomplished by creating a culture where associates are encouraged to reach their fullest potential.

• All personnel are subject to work in other areas of the hotel in positions not previously listed in your job description as needed.
• All personnel are expected to work their scheduled days and shifts. Employees are also expected to be able to perform their essential duties with or without any reasonable accommodations.