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in Santa Clara, CA
Service Manager
Hours | Full-time |
---|---|
Location | 4150 Great America Pkwy Santa Clara, California |
About this job
Other Responsibilities :
* Maintains FOH QSC Service standards and scores.
* Responsible for recruiting and interviewing FOH team members.
* Responsible for writing FOH team member schedules.
* Conducts performance evaluations for FOH team members.
* Responsible for FOH team member counseling issues.
* Responsible for all FOH training, validations and maintaining all training materials and team member files.
* Responsible for managing PR cost and guest relations.
* Adheres to company standards and service levels to increase top line sales and minimize cost, including service labor and beverage cost.
* Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission and local permitting laws.
* Maintains safe, secure, and healthy environment by establishing, following, and enforcing food safety and sanitation standards and procedures; complying with legal regulations; ensuring that proper security procedures are in place to protect team members, guests, and company assets.
* Responsible for conducting FOH inventories.
* Executes all standards and procedures for service and food quality in all areas.
* Operates restaurant in full compliance with applicable federal, state, and local laws and regulations.
* Effectively plans each shift in advance... taking guest satisfaction, team member satisfaction, development of the team and goal oriented production into account daily.
* Clearly communicates shiftly plan to all team members prior to start of shift.
* Follows all opening and closing procedures to standards.
* Monitors staffing levels, training, management/Guest interaction, speed of service, quality assurance, and team member uniform and appearance on a shiftly basis.
* Operates every shift to shiftly staffing levels.
* Creates an environment that motivates team members to higher productivity levels.
* Communicates all sales goals to team members.
* Is a leader and role model to all team members.
* Ensures that systems, materials, and people are in place to provide for quality team member training.
* Reduces turnover by providing a positive, quality work environment.
* Selects, develops and holds trainers accountable to standards.
* Always operates the restaurant with uncompromising moral and ethical integrity.
* Takes a role in the setting up, tracking and achievement of budgets.
* Uses balanced decision making to create the atmosphere that allows consistent profitability, Guest satisfaction, and team member retention.
* Ensures Legendary guest service in all areas. Responds to all guest complaints, taking any and all appropriate actions to turn dissatisfied guests into lifetime guests.
* Resolves issues to eliminate repeat problems through training and follow up.
Please apply here or you may send your resume at prime109steaks.com/careers