Sr Digital Producer

Job Description

Walt Disney Parks and Resorts Digital (WDPRD) is a website application design, development, and support group that builds and maintains the websites and applications supporting Walt Disney Parks and Resorts, such as disneyworld.com, disneyland.com, disneycruise.com, aulani.com, and disneyparks.com. This position is for an experienced Producer eager to play an integral role on the Production Operations team at WDPRD.

The Production Operations team is accountable for the successful daily operation of the sites and apps during all hours (including nights, weekends, and holidays when scheduled for on-call duty, or when emergent need arises), must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact daily with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and understanding around building out pages and making changes in the Content Management System (CMS). Requests can range from quick efforts such as copy and image swap-outs or vanity URL requests, to building new detail pages or new site sections, performing content entry for large projects, or troubleshooting issues on the websites. Level of effort for the types of requests usually ranges from one hour to six weeks of effort. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.

Employment Type

Full Time

Job Posting - Business

Disney Parks & Resorts

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer

Primary Job Posting Category

Technology

Basic Qualifications

• Superior organizational skills and ability to monitor, manage, and execute on a variety of tasks and efforts at differing stages of discovery and execution, handle a large request queue, and deliver in a fast-paced deadline-driven environment
• Experience working with content management or similar systems for building and maintaining websites (including daily updates to copy, media, building out new pages, and troubleshooting)
• Thorough understanding of the software development process, particularly as it relates to web-based applications
• Experience maintaining websites that integrate with multiple back-end systems
• Experience documenting and estimating initiative requirements
• Strong knowledge of estimation and budget/cost management
• Strong personal focus on guest/customer service with a drive to create and maintain a premium online guest experience
• Ability to quickly apply past experience and judgment to plan future work, identify issues, and accomplish goals
• Experience partnering with and leading diverse teams from production, creative, product management, business, and technical disciplines
• Experience in negotiating and finding a mutually beneficial result with multiple internal and external stakeholders; excellent expectations management and achievement of high client satisfaction ratings
• Strong verbal and written communication skills including experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge
• Experience in mentoring team members
• Experience managing people
• Ability to adapt to change and drive support within the team to accept change

Job Posting - Primary Brand

Disney Parks & Resorts

Preferred Qualifications

• 5 to 8 years website delivery experience
• Experience working on at least one of the following:
• eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications

• Large, complex marketing sites with calendar, feature listings, faceted listings, and feeds from other systems

• Experience within the travel/tourism industry
• Experience within the media/entertainment industry
• Advanced knowledge of HTML and experience with complex Content Management Systems
• Experience in Agile, Kanban, and continuous integration processes
• Scrum Master certification
• Strong comprehension skills to quickly absorb new concepts

Primary Location-Postal Code

34747

Responsibilities

• Ensure integrity of the online systems and information through implementation and maintenance of established system management practices, processes, and controls
• Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as escalation point of contact for on-call rotation
• Drive the execution of requests across teams, including managing the full life cycle of operational requests and overseeing execution of work by resources
• Partner with Product Management and Business Partners and advise them on detailing requirements for teams to efficiently and effectively execute on work
• Partner with, assign work to, and motivate teams on a daily basis (in scrum meetings, planning and prioritization sessions, execution of work, and software releases)
• Determine best approach and process to delivery (within appropriate protocols and requirements) with help of team members
• Manage large teams, including hiring, separating, mentoring, training and coaching both Cast Members and contractors on a daily basis.
• Operations, risk and oversight of multiple Disney brands
• Manage multiple external vendor relationships, as well as partnering with human resource partners and portfolio management to ensure smooth, consistent staff augmentation
• Ensure proactive resourcing of appropriate team members based on scope and requirements, develop schedules to ensure timely completion of requests, and assign work
• Monitor request scope and execute change management when additional requests for features or functionality are made
• Proactively identify and resolve or escalate any risk or conflicts; communicate status, release plans, and scope trade-off opportunities or decisions
• Monitor billing of resources to ensure hours are billed appropriately while addressing any discrepancies
• Identify and drive to execution, solutions to implement requests within queue in a more efficient manner
• Manage costs to budget, including labor forecasting and vendor costs; ensure all costs are appropriate, accurate, and timely
• Provide regular status updates to the leadership
• Interpret ongoing analytics in order to develop strategy to influence positive change for site performance
• Interview recruits
• Lead process improvement efforts across the department
• Ability to directly manage substantial budget for multiple Disney brands, Annual Plans, Forecasts, vendor contracting and invoicing.
• Manage escalation and resolution of operations issues, working directly with senior leadership across the company for high impact and visibility issues.
• Ensure the integrity of the online systems and information through implementation and maintenance of established system management practices, processes and controls across multiple large teams.
• Create long term release schedule across multiple brand tracks, large projects, and platforms.
• Ability to lead and instruct team members on various tracks.
• Ability to lead and instruct business partners in requirements gathering, planning, and status sessions.
• Ability to lead process improvement efforts, estimation and requirements workshops with senior executives and business partners.
• Lead the strategic effort to decide on approach and process to delivery, as well as roles, tasks, work balance of team members, and also the appropriate apportionment of budgets across brand portfolio.
• Interact and lead team members, business partners, department managers, and executives on a daily basis, explaining budgets, forecasts, status, estimates, plans, scope trade-off decisions, process improvements, and escalation of potential issues.
• Can influence team members, vendor partners, and track leads on large sustainment track to deliver on time and on budget

Company Overview

The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for.

"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Job Description

Walt Disney Parks and Resorts Digital (WDPRD) is a website application design, development, and support group that builds and maintains the websites and applications supporting Walt Disney Parks and Resorts, such as disneyworld.com, disneyland.com, disneycruise.com, aulani.com, and disneyparks.com. This position is for an experienced Producer eager to play an integral role on the Production Operations team at WDPRD.

The Production Operations team is accountable for the successful daily operation of the sites and apps during all hours (including nights, weekends, and holidays when scheduled for on-call duty, or when emergent need arises), must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact daily with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and understanding around building out pages and making changes in the Content Management System (CMS). Requests can range from quick efforts such as copy and image swap-outs or vanity URL requests, to building new detail pages or new site sections, performing content entry for large projects, or troubleshooting issues on the websites. Level of effort for the types of requests usually ranges from one hour to six weeks of effort. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.

Employment Type

Full Time

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer

Basic Qualifications

• Superior organizational skills and ability to monitor, manage, and execute on a variety of tasks and efforts at differing stages of discovery and execution, handle a large request queue, and deliver in a fast-paced deadline-driven environment
• Experience working with content management or similar systems for building and maintaining websites (including daily updates to copy, media, building out new pages, and troubleshooting)
• Thorough understanding of the software development process, particularly as it relates to web-based applications
• Experience maintaining websites that integrate with multiple back-end systems
• Experience documenting and estimating initiative requirements
• Strong knowledge of estimation and budget/cost management
• Strong personal focus on guest/customer service with a drive to create and maintain a premium online guest experience
• Ability to quickly apply past experience and judgment to plan future work, identify issues, and accomplish goals
• Experience partnering with and leading diverse teams from production, creative, product management, business, and technical disciplines
• Experience in negotiating and finding a mutually beneficial result with multiple internal and external stakeholders; excellent expectations management and achievement of high client satisfaction ratings
• Strong verbal and written communication skills including experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge
• Experience in mentoring team members
• Experience managing people
• Ability to adapt to change and drive support within the team to accept change

Preferred Qualifications

• 5 to 8 years website delivery experience
• Experience working on at least one of the following:
• eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications

• Large, complex marketing sites with calendar, feature listings, faceted listings, and feeds from other systems

• Experience within the travel/tourism industry
• Experience within the media/entertainment industry
• Advanced knowledge of HTML and experience with complex Content Management Systems
• Experience in Agile, Kanban, and continuous integration processes
• Scrum Master certification
• Strong comprehension skills to quickly absorb new concepts

Responsibilities

• Ensure integrity of the online systems and information through implementation and maintenance of established system management practices, processes, and controls
• Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as escalation point of contact for on-call rotation
• Drive the execution of requests across teams, including managing the full life cycle of operational requests and overseeing execution of work by resources
• Partner with Product Management and Business Partners and advise them on detailing requirements for teams to efficiently and effectively execute on work
• Partner with, assign work to, and motivate teams on a daily basis (in scrum meetings, planning and prioritization sessions, execution of work, and software releases)
• Determine best approach and process to delivery (within appropriate protocols and requirements) with help of team members
• Manage large teams, including hiring, separating, mentoring, training and coaching both Cast Members and contractors on a daily basis.
• Operations, risk and oversight of multiple Disney brands
• Manage multiple external vendor relationships, as well as partnering with human resource partners and portfolio management to ensure smooth, consistent staff augmentation
• Ensure proactive resourcing of appropriate team members based on scope and requirements, develop schedules to ensure timely completion of requests, and assign work
• Monitor request scope and execute change management when additional requests for features or functionality are made
• Proactively identify and resolve or escalate any risk or conflicts; communicate status, release plans, and scope trade-off opportunities or decisions
• Monitor billing of resources to ensure hours are billed appropriately while addressing any discrepancies
• Identify and drive to execution, solutions to implement requests within queue in a more efficient manner
• Manage costs to budget, including labor forecasting and vendor costs; ensure all costs are appropriate, accurate, and timely
• Provide regular status updates to the leadership
• Interpret ongoing analytics in order to develop strategy to influence positive change for site performance
• Interview recruits
• Lead process improvement efforts across the department
• Ability to directly manage substantial budget for multiple Disney brands, Annual Plans, Forecasts, vendor contracting and invoicing.
• Manage escalation and resolution of operations issues, working directly with senior leadership across the company for high impact and visibility issues.
• Ensure the integrity of the online systems and information through implementation and maintenance of established system management practices, processes and controls across multiple large teams.
• Create long term release schedule across multiple brand tracks, large projects, and platforms.
• Ability to lead and instruct team members on various tracks.
• Ability to lead and instruct business partners in requirements gathering, planning, and status sessions.
• Ability to lead process improvement efforts, estimation and requirements workshops with senior executives and business partners.
• Lead the strategic effort to decide on approach and process to delivery, as well as roles, tasks, work balance of team members, and also the appropriate apportionment of budgets across brand portfolio.
• Interact and lead team members, business partners, department managers, and executives on a daily basis, explaining budgets, forecasts, status, estimates, plans, scope trade-off decisions, process improvements, and escalation of potential issues.
• Can influence team members, vendor partners, and track leads on large sustainment track to deliver on time and on budget