House Person - 1187971

Description

HOUSEPERSON

SUMMARY

Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.

RESPONSIBILITIES

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way.

Pick up keys, assignments, and checklist.

Restock linen closets, linen and storage rooms with linen and supplies.

Clean and organize linen and storage rooms daily.

Complete daily checklist.

When necessary, strip guest rooms of linen and trash.

Move dirty linen and trash from guestroom floors.

Move dirty plates and glasses from GRA carts and hotel hallways, transporting them to the dish area.

Clean and sanitize guest room glasses.

Restock housekeeping carts with clean, sanitized glasses and cups.

Vacuum and/or mop hallways and stairwells.

Keep guest loan items clean and sanitized.

Return guest loan items.

Assist guests with luggage when necessary.

Properly maintain vacuum and other equipment.

Perform interim carpet cleaning and spot treatments.

Answer two-way radio promptly and courteously, using the radio earpiece.

Move deliveries to proper storage areas.

Help with laundry operation, when required.

Communicate changes in suite status with the Front Desk.

Assist the Engineering Leader in resolving guest complaints concerning the Maintenance Department.

Deliver cribs, roll-away beds and various related items to guestrooms as requested by supervisor or guest.

Remake roll-away beds and cribs.

Making notations on various logs where these amenities have been delivered - i.e. cribs and roll-away beds locations must be recorded in the Log Book at the Front Desk.

Perform assigned duties in emergency situations.

Accommodate guest special requests courteously.

Answer guest questions regarding hotel and local area facilities, services, and hours.

Carry out any reasonable request by Management.

Perform other duties as assigned.

Available to work nights, weekends, and holidays as necessary.

When Housekeeping Aide is also responsible for public area cleanliness:

Lobby: Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner.

Public Restrooms: Clean sink, toilet, mop floor - replenish supplies as needed.

Pool Area: Replenish supplies as needed; take out all the trash; clean glass doors and any residue from the tables. Check water level in the Spa and check bromine level.

Exercise Room: clean all mirrors, wipe all equipment; take out trash; run vacuum cleaner; clean glass doors.

Assist in needs, including landscaping and ground, for the outside of hotel

Guest Laundry: clean washer/dryer, table, mop floor as needed.

Cleaning of offices and Front Office areas.

Cleaning of Associate break room.

Associate bathroom: clean sink, toilet, mop the floor. Replenish toilet paper and paper towels as needed.

Assist with ensuring swimming pool and spa maintenance duties are performed according to manufacturer specifications and local Health Department Regulations.

When necessary, performs snow removal and de-icer applications.

COMPETENCIES

Job Knowledge

Flexibility/Adaptability

Quality of Work

Perseverance

Quantity of Work

Organization Skills

Guest Focus/Customer Service

Effort

Reliability/Dependability

Judgment/Problem Solving

Motivation/Initiative

Cooperation/Teamwork

SKILLS

Must pass certification quiz/test for position.

EDUCATION/EXPERIENCE

None required.

WORKING CONDITIONS

Lift, carry or otherwise move up to 10 lbs. regularly.

Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.

Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.

Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear

Property: Hyatt House Denver/Downtown

Hotel Brand/Office Type: White Lodging

Primary Location: United States-Colorado-Denver

Schedule: Full-Time

Job: Housekeeping/Laundry

Req ID: 1187971