Casino Porter (Part-Time)(MGM National Harbor)

As part of the application process, you are required to create a candidate account to log back in and view your application(s). Check your email regularly for information regarding our employment process.

text

Job Description

POSITION SUMMARY:

It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees and guests while establishing and maintaining the cleanliness of assigned areas in the Casino and public areas. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.POSITION RESPONSIBILITIES/DUTIES:

• Sweeps and removes all wrappers, broken glass, ashtrays, and debris from floor.
• Cleans and dusts slot machines (including areas between machines, doors, and woodwork).
• Removes scuffmarks and drink spills.
• Cleans up biohazard areas.
• Cleans slot chairs, polishes their bases, and then returns chairs to proper position.
• Vacuums entire assigned stations, moving chairs and other objects to ensure thorough cleaning.
• Removes trash, replaces missing ashtrays, and wipes out and cleans all ashtrays and trash cans
• Signs in/out equipment necessary to perform the job.
• Ensures all equipment is returned to department and all malfunctioning equipment is reported.
• Replenishes supplies when necessary.
• Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Responds to and resolves guest challenges in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION and/or EXPERIENCE:

Required:

• N/A

Preferred:

• At least six (6) months of general cleaning experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

• N/A

KNOWLEDGE/SKILLS/ABILITIES:

• Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
• Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.
• English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms.
• Listening: The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.
• Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.
• Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
• Safety Orientation: The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. This also includes being aware of unsafe conditions such as spills, wet areas, debris, and addressing quickly and efficiently.
• Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.
• Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks.
• Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks including constant standing, walking, frequent bending, reaching, kneeling, and squatting.
• Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks such as standing and sitting for long periods.
• Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, stomach, shoulders, legs, or a combination of these muscle groups.
• Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment; and to push, pull, and carry heavy objects.
• Work Conditions: The ability to perform job activities in an environment where smoking is permitted and with a high noise level.