Bellperson/Driver - 1175872

Description

Responsibilities:

• Use friendly and appropriate expressions when engaging guests

• Be fully acquainted with the different points of interest

• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests

• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

• Ensure that the public areas, front drive, van, bell closet are maintained, clean and tidy

• Follow-up with guest complaints to ensure that any problems are resolved

• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas

• Utilize bell carts effectively and with caution

• Ensure the floor is covered 100% of the time, including the Front Desk

• Direct guests to the Front Desk or meeting rooms

• Call taxis and/or shuttle for guests as needed

• Assist, retrieve and load luggage for guests

• Notify the Front Desk and Guest Services of VIP arrivals whenever possible

• Engage in conversation with as many guests as possible

• Open car doors and assist guests into the hotel

• Attend all designated staff meetings and training sessions

• Complete all tasks assigned by manager

• Aid guests in locating other areas of the hotel (walk them to destination if possible)

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Requirements:

• Excellent customer service skills

• Must have strong communication, presentation, training and organizational skills

• Maintain a professional business appearance, attitude and performance

• Must be able to work a flexible schedule including nights, weekends and holidays

• Candidates must be able to speak fluent English

• Must have a clean driving record and able to operate manual/automatic vehicles if needed.

Property: Hyatt House Naples on 5th Avenue

Hotel Brand/Office Type: Commonwealth Hotel Collection

Primary Location: United States-Florida-Naples

Schedule: Part-Time

Job: Guest Service Operations

Job Sub Category: Guest Services

Req ID: 1175872