Table Games Dealer (MGM National Harbor)

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It is the responsibility of the Dealer I to perform the act of dealing a single Game Type while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Essential Functions and Tasks

This job description in no way states or implies that these are the only duties to be performed by employees in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for effective operation of the department

• Deals a single Game Type proficiently. Those Game Types are: Blackjack, Baccarat, Roulette, Craps, Specialty Games (Poker), and variations.
• Protects, controls, and verifies the accuracy of fills, credits, openers/closers, and marker transactions.
• Accurately exchanges cash or markers for chips.
• Collects losing bets, pays winning bets, and collects commission based on game dealt.
• Communicates verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the game.
• Notifies supervisor immediately of all mistakes or claims and makes resolution only at the direction of the supervisor.
• Verbalizes player instructions, card totals, results or any other information as required in the procedures of each game.
• Maintains a helpful and courteous atmosphere on the game, while controlling the pace of the game.
• Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

Supervisory Responsibilities

None

Education and/or Experience

REQUIRED:

• High school diploma or equivalent.
• Completed a Dealer Trainee program.
• Minimum six (6) months of experience as a Dealer.

PREFERRED:

• Bilingual abilities.
• One (1) year of experience as a Dealer.

Certificates, Licenses, Registrations

• Completed a proficiency examination with a passing score in the Game Type to qualify for the Dealer I Classification.
• Obtain/Maintain Occupational License.
• Gaming License.
• Background and Drug Check.

SECTION 3: COMPETENCIES & WORKING CONDITIONS

Knowledge, Skills, and Abilities

Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests. Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver. Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others. Listening: The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy. Diligence: The ability to follow direction in a structured setting and focus and concentrate on work tasks. Basic and Arithmetic Computation: The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly. This includes the ability to handle chip and currency. Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its reoccurrence. Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality. Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities. Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously. Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations. Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. Work Conditions: The ability to perform job activities in an environment where pipe, cigar, and cigarette smoking is permitted. Table Game Knowledge: The ability to learn and obtain a working knowledge of multiple Game Types.

Work Schedule/Hours

Ability to work a flexible schedule including extended hours, weekends, holidays, and shifts.