Restaurant Supervisor

Asthe world's largest hotel company, and a leading player in the globalhospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in70 countries—all supported by more than 7,000 associates on six continents. Andwe know our success is attributable to our associates, a bright, talented anddiverse group of individuals who embrace our signature Count On Me! serviceculture and have a passion for excellence. Tolearn more visit us at .

Located lessthan ten miles from downtown Cincinnati, The Summit is set to usher in a newera of style and sophistication in the Queen City. The anchor of $124 millionmixed-use development on the campus of MedPace, the 239-room hotel will delightguests with a contemporary, Cincinnati-centric art collection; modern FitnessCenter with yoga studio; and well-stocked library. Chefs and mixologists willoversee an innovative program highlighted by fresh, seasonal ingredients with aculinary nod to the region's German heritage.

The Summitoffers up a refreshing dose of local color and flavor, and promises a uniqueIndianapolis experience for passionate travelers.

Job Description

Wyndham Hotel Group is searching for a Restaurant Supervisor to work at the art-centric The Summit Hotel in Cincinnati,OH. Thisposition is responsible for providing all guests seated with an enjoyable experience, throughquality service in the most efficient manner at all times.

Responsibilitieswill include but not be limited to:

• Provides guests with exceptional service in order to achieve customer satisfaction.
• Reviews the menu and becomes thoroughly familiar with food and beverage items and means of preparation being offered that day, including the ingredients, preparation, sauces, spirits and garnishes as well as the wine list, what cocktails compliment which food items, and why.
• Checks with manager for assigned station. Ensures station is properly set up and cleaned before, during, and after shift.
• Greets guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.
• Takes guests' cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.
• Presents properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.
• Anticipates guests' needs.
• Practices "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
• Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.
• Completes assigned side work and resets tables for the next meal function.
• Maintains current knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area.
• To provide all guests with an entertaining and enjoyable experience, through quality service, in the most efficient manner at all times. To ensure the quality of service provided to the patrons.
• Essential Job Functions:
• Performs human resource functions for staff, including scheduling, training, and motivating.
• Includes supervisory responsibilities such as accountability of standards, opening and closing checklists and departmental communication.
• Recommends food and beverage policies, procedures, and standards. Ensures employees adhere to them.
• Communicates issues, resolves problems, and develops leadership direction.
• Monitors the day-to-day operations of the department to ensure maximum customer service, including directing staff on service quality, standards and training responsibilities.
• Provides Manager with feedback on performance and employee relations issues.
• Liaises with the Manager and Sous Chef on a variety of issues related to food presentation, menus, and schedules.
• Liaises with Accounting staff to resolve payroll, billing, payable, and point of sale issues.
• Liaises with the Purchasing department to purchase equipment and some food and beverage items.
• Performs complete bar setup, including ice, garnish, glassware, etc.
• Welcomes and greets all customers in the bar in a courteous, helpful manner and by name.
• Ensures all customers have proper I.D. and are over 21 years of age. Ensures drinks are not served to intoxicated patrons.
• Knows all drink recipes, wines by the glass, and menu and prices to effectively promote to guests.
• Performs duties in accordance with established company policies for drink size, recipe, and proper glassware.
• Mixes all orders for alcoholic beverages, using appropriate glassware / stemware.
• Maintains an individually issued bank of a pre-determined amount. Is responsible for all overage or shortage of cash.
• Assumes responsibility for guest checks, cash register procedures, and completion of daily sales reconciliation report.
• Completes assigned sidework and performs other duties as instructed by the Manager.
• Practices "clean as you go" techniques of service for the bar area.
• Maintains current knowledge of hotel culture, amenities, art and design, community, events in the area, points of interest, and services in the area.

Qualifications