Manager of Conference Services (MGM Springfield)

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POSITION SUMMARYThe Convention Services Manager is responsible for finding new clients to hold catered events at MGM Springfield as well as service the catering and event needs of Group business booked by the Sales Team. The job will also involve attending industry and networking events, outgoing sales efforts to secure Catering business, and contacting the competitions client base and other activities to help drive the catering revenues to meet and exceed established goals.

POSITION RESPONSIBILITIES/DUTIES:

• Responsible for, but not limited to, securing new business, as well as servicing Group business. Tasks will include: conducting tours of the facility, executing contracts, creating menu proposals, conducting menu tastings, plan décor, create estimates and costs, and handle audio visual needs.
• Conduct meetings or calls with the client to fully detail each event and communicate to the operation for execution via means of Delphi/ BEO's (Banquet Event Orders), Group Resumes, and internal meetings. Ensure all billing details are secured.
• Meet and/or exceed personal and departmental revenue, customer service and other goals set by the company.
• Work closely with Sales Managers to ensure guest satisfaction.
• Work closely with the banquets, culinary operations and other departments to ensure client's needs are met and/or exceeded by the coordination of menus, staffing, and implementation of all group food & beverage events, including preparation and distribution of Banquet Events Orders (BEOs) on each function.
• Collaborate with F & B Banquets team to oversee event execution and supervise all event staff
• Maintain complete and in-depth files on all future and past catering only groups and private parties as directed by departmental standards.
• Practice and observes safety rules and regulations and encourages other to do the same.
• Participate in weekly staff meetings at the Conference Center.
• Maintain relationships with past clients for future business opportunities. Maintain client communications in Delphi. It is the responsibility of the Catering-Conference Services Manager to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings.
• Manage and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability for MGM Springfield.
• Manage the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM National Harbor's competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment. Attends classes to expand product knowledge and sales efficiencies.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements. Promotes a pro-active work environment that creates an atmosphere of teamwork and quality service.
• Other job related duties as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• Convention Services Coordinator

EDUCATION and/or EXPERIENCE:

Required:

• Bachelor's degree in Hospitality, Food & Beverage, Business, Marketing/Sales, or related field, or equivalent work experience
• At least five (5) years of experience in a busy catering/convention/group environment.
• Effectively communicate in English, in both written and oral forms.Preferred:
• Bilingual, English as the primary or secondary language
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• MA Gaming License
• Proof of eligibility to work in the United States

KNOWLEDGE/SKILLS/ABILITIES:

• Working knowledge of catering sales systems such as Delphi.
• Working knowledge and understanding of the Culinary Union bargaining agreement (as required).
• Knowledge of F&B operations and procedures.
• Sound judgment and knowledge of banquet operations.
• Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to details.
• Able to work under pressure dealing with multiple work assignments and meeting deadlines, and to make decisions and work independently.
• Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.WORK SCHEDULE/HOURS:
• Regular scheduled hours : Work Days: Varies Hours: Varies
• Other – Must be flexible if needed for occasional work outside of normal business hours.