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in Austin, TX

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About this job

Description

Miraval Austin (formally Travaasa Experiential Resort) sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes from downtown Austin. Our property is currently undergoing extensive renovations, and will soon include 120 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort.

During our time of growth and expansion, we are seeking a Reservations Supervisor to join our growing team and help us get ready for our re-opening in Fall 2018. The Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents and will demonstrate and execute departmental procedures by ensuring that the culture and guidelines of Miraval are met. In addition to that, this position will help ensure that the team is meeting and/or exceeding budgeted goals for the department.

Essential Functions:

  • Must create a positive, energetic working environment by maintaining high morale and productivity.
  • Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
  • Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.
  • Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
  • Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
  • Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up.
  • Ensures effective resolution of service issues with a proactive approach to guest and associate needs.
  • Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgment when independent decisions are required.
  • Responsible for organizing the training program for new hires.

As part of the Hyatt and Miraval family, we offer a complete benefits package, including Health, Dental, Vision, and Life Insurance; 401(k); ESPP, and complementary and discount Hyatt room nights.

Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

  • Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment.

  • Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Visual One preferred).

  • Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.

  • Previous experience in development and delivery of training information.

  • Exceptional time management, detail and organizational skills.

  • Must be a strong compassionate leader that can manage employees of all types including friends.

  • Professional demeanor with exceptional verbal, written and electronic communication skills.

  • Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.

Property: Miraval Travaasa Austin

Hotel Brand/Office Type: Miraval

Primary Location: United States-Texas-Austin

Pay Basis: Hourly US Dollar (USD)

Schedule: Full-time

Job Level: Administrative

Job: Reservations

Req ID: AUS003758