Bell Attendant / Valet Attendant - 1023513

Description

Newly Renovated Hotel Right off the Red Line in Need of Help!

The Bell Attendant / Valet Attendant is responsible for assisting guests upon arrival/departure to include luggage and valet service in an attentive, courteous and efficient manner. He/She will serve guests in a hopitaible manner to ensure a positive guest experience during arrival and departure. PLEASE APPLY HERE:

DUTIES & FUNCTIONS

Fundamental Requirements

• Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
• Drive and park guest vehicles to/from hotel garage as needed by guests.
• Escort guests to rooms upon request.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as necessary.
• Deliver flowers, packages and messages to guestrooms.
• Assist with room changes.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Notify security of accidents and complete appropriate documentation.
• Answer console to assist Guest Services Agents.
• Show guestrooms and suites as needed and emphasize the hotel's amenities.

Job requirements

Education & Experience:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license and in good standing.
• Must not have any moving/traffic violations in the past 24 months.
• Must not have any moving violations on driving record.

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Property: Hyatt Regency Bethesda

Hotel Brand/Office Type: Highgate Hotels

Primary Location: United States-Maryland-Bethesda

Schedule: Full-Time

Job: Guest Service Operations

Job Sub Category: Guest Services

Req ID: 1023513