Night Auditor

Location

Scheduled to open March 6, 2018, this luxurious Omni property located in the heart of Downtown Louisville, is designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

Job Description

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Please join us for our job fair on January 18th and 19th at the KFC Yum! Center from 8:00am-5:00pm each day.

ResponsibilitiesPreparation of daily reports and distribution as directed.Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.Conduct back up procedures nightly.Handling Express checkouts ensuring their completion.Completion of third shift Night Audit checklistBalancing of daily postings and revenue.Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.Understanding of all front office standards and assist in solving deficiencies.Documenting errors made by cash handling auditors.Prepare In-house allowance and adjustment spreadsheets each day.Prepare and send out the DAR to appropriate team members.Balancing of daily posting and revenue, and resolution of inaccuracies.Ensuring nightly transmission of credit cards through IPU and Epitome.To be thoroughly acquainted with all check-in and check-out procedures and policies.To be a main liaison between guest and the hotel.To appropriately protect confidential guest information and guest room key access according to front office SOP's.To be thoroughly acquainted with PBX Operator duties.Be familiar with emergency procedures and Alarm System in the PBX department.Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)Qualifications

• 1 year hotel accounting or related field experience preferred. Prior guest service experience required, preferably hotel front office experience.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math.

• Must have a customer service oriented personality.