Spa Supervisor

Location

Scheduled to open March 6, 2018, this luxurious Omni property located in the heart of Downtown Louisville, is designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

Job Description

To assist the Spa Director with the daily overall operation of the Spa and Fitness Center. Responsible to coordinate and supervise spa staff, i.e massage therapists, estheticaians, nail technicians, attendants and front desk schedulers.

Responsibilities

• To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Ability to deliver Omni Standards of service to Hotel guests while maintaining the Four-Diamond appearance at all times.
• Ensure Fitness Center is maintained and set to Omni standard at all times.
• Coordinate opening and closing schedules for front desk and attendants contingent on business demands.
• Monitor providers schedules and make changes contingent on business demands.
• Ability to lead by example by motivating .
• Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation.
• Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team.
• Able to perform other tasks or projects as assigned by Spa Director.
• Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
• Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.

Qualifications

• Must have minimum one year experience in a hotel, resort and/or spa environment. Previous supervisory role or experience required.
• Previous cash handling experience required. Prior inventory experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, managing a high volume of reservations and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Able to work with management on special projects.
• Able to set priorities for the spa team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Ability to teach employees importance of, and how to greet guests and courteously solve requests
• Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
• Must be able to work a flexible schedule, including being on call for evenings, weekends and holidays.