Doorperson

Location

Richmond Hotel

Located in the center of Richmond's financial district and overlooking the James River, The Omni Richmond welcomes its guests with a taste Southern Hospitality. The Omni Richmond is the premier destination for business and leisure travelers alike. Steps away you will find wonderful restaurants, shopping, and entertainment.

Come be a part of an amazing team where we inspire and reward our associates! Every other Friday the Management Team hosts an Associate Appreciation event to show their appreciation for their associates and give them a much deserved break from the work day. The Omni Richmond prides itself on having a bi-annual management training class where current associates participate in a 6 month program to prepare them for advancing their careers.

Job Description

The Doorperson Represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.

Responsibilities

• Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
• Engages the guest to provide superior guest service.
• Ensures the valets are staged to maximize the guest experience.
• Manages the traffic at the front of the hotel.
• Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles.
• Conduct key audit with the Valet Attendant at the end of each shift.
• Maintains the cleanliness of the front of the hotel.
• Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
• Loads the baggage in the cars or taxis for departing guests
• Maintains a clean and orderly appearance of the work area at all times.

Qualifications

• Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression on our guests
• Excellent grooming and body language to represent the brand
• Ability to multi-task
• Ability to work outdoors in all weather conditions
• Ability to lift 50 lbs frequently and work on feet entire shift