Sales Coordinator II - Hotel Sales (Monte Carlo)

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Provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, arranging conference calls, scheduling meetings, meal appointments, manage and maintain the schedules and workflow of three Sales executives. Given that the Sales Coordinator is a liaison between the company and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.

• Prepare and edit correspondence, communications, presentations and other documents.
• Design and maintain databases.
• Design and maintain spreadsheets.
• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Upload and update content on SharePoint.
• File and retrieve documents and reference materials.
• Conduct research and collect data to prepare reports and documents.
• Manage and maintain executives' schedules, appointments and travel arrangements.
• Arrange and co-ordinate meetings, events and meal appointments.
• Record, transcribe and distribute minutes of meetings.
• Monitor, screen, respond to and distribute incoming communications.
• Answer and manage incoming calls and messages.
• Receive and interact with incoming guests and business partners.
• as needed, perform site inspections, attend local corporate events and travel tradeshows.
• Liaise with all internal departments at all levels.
• Physically archiving files.
• Mail merges and collating.
• Order amenities and prepare amenity cards.
• Assist with expense reports as directed.
• Coordinating the hotel and the client for site inspections.
• Process and confirm room, upgrade, show ticket, restaurant , and nightclub inquiries for:
• Travel Agent
• Travel Partner
• Guest direct
• Assist with completing RFP's (request for proposals) for corporate negotiated accounts.
• Assist with complete hotel profiles in Lanyon and other contracting tools.
• Assist with preparing and processing of individual hotel contracts.
• Assist with processing direct billing and/or special payment. processes for corporate negotiated accounts.
• Process reports by rate code, IATA or company profile as directed.
• Assist with loading of corporate negotiated rates with MGM Resorts Channel Distribution Team.
• Prepare and fulfill gift certificate requests.
• Resolution of Travel Agent commissions.
• Redline contracts.
• Guest service assistance.
• Create and manage client databases to include data entry.
• Coordinate internal meetings.
• Record, compile, transcribe and distribute minutes of meetings.
• Attend skill set building classes as needed.
• Perform all other job related duties as requested.

Required:

• At least 3 years of experience as Sales Coordinator or comparable Hotel operations experience.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of Microsoft Office Suite.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Bachelor's Degree in a related field.
• Previous experience working in a similar resort setting.