General Manager - LVB Burgers & Bar (The Mirage)

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The General Manager of LVB Burgers & Bar is responsible for all aspects of the operation. They will oversee daily operations, training, hiring, and discipline and also be responsible for ensuring the financial performance of the department is in line with company expectations. All duties are to be performed in accordance with departmental and Mirage policies, practices and procedures.

• Monitor service levels on the dining room floors of all outlets and adjust staffing levels as needed.
• Maintain Food Line Check to constantly ensure all ticket times meet property established standards.
• Ensure guest satisfaction by approaching every table and making sure the guest dining expectations have been achieved.
• Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit & Loss statements and all other necessary financial analysis for the restaurant.
• Order products and supplies for the restaurant.
• Conduct daily pre-shift meetings and regular staff training meetings.
• Manage and lead staff including hiring, scheduling, employee counseling and commendations.
• Train all employees on steps of service, sequence of service and hold them accountable to the standards.
• Ensure daily operational tasks are performed and completed.
• Ensure equipment is in proper working order.
• Ensure all areas of the restaurant are constantly maintained for cleanliness.
• Practice all necessary sanitation methods to ensure food safety standards are followed.
• Communicate via e-mail in a professional manner and follow computer use guidelines.
• Ensure necessary tools are provided to staff as needed.
• Ensure adequate staffing levels are maintained.
• Control and provide for budgeted labor costs.
• Ensure all departmental & company policies are followed.
• Achieve service, financial, and human resource goals set forth by company executives.
• Perform all duties as deemed necessary for the success of the department.
• Engage, entertain and inspire all who visit The Mirage by making a focused commitment to S.H.O.W.
• Perform all other job related duties as requested.

Required:

• Bachelor's degree in a related field or equivalent work experience.
• At least 6 years of prior restaurant management experience.
• Excellent customer skills.
• Able to lead and mentor a team.
• Have interpersonal skill to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both in written and oral form.

Preferred:

• Previous experience managing employees using a Collective Bargaining Agreement.
• Bilingual.
• Previous experience working in a similar resort setting.