Furniture Quality and Assurance Coworker - Product Quality 20-34 Hrs

Your main tasks will include:

• Encourage a store-wide approach towards quality that focuses on reducing transaction types loss in the medium and long term across the whole Store
• Be the main point of contact for the store for all quality issues
• Provide specialist knowledge for all Co-workers on any quality issues as and when they arise
• Ensure that all safety and sales stops are responded to by the store within 24 hours of receipt
• Responsible for notifying and communicating with sales areas on all relevant quality issues
• Communicate the routines for dealing with and processing all quality issues in-store and that these are adhered to by all involved departments
• Be proficient in working with the CASY system
• Responsible for the investigation of all defective goods reported, ensuring these are removed from the sales floor, and preventing those stored in air locations from reaching the sales floor
• Ensure future orders which have been identified as quality issues are prevented from arriving in store
• Be proactive in investigating and feeding back through the appropriate channels, any areas for improvement, in order to prevent quality issues in the future
• Carry out a weekly analysis using GADD and CRS of high quantity losses in terms of both volume and cost at product area level and the communication of results to the affected Business areas and store management for further investigation.
• Responsible for responding to wholesaler quality requests and submitting quality claims
• Build a good working relationship between the wholesaler, the retailer and other stores in order to work together to reduce quality issues
• Take responsibility for training those who can affect quality issues within the store, ensuring quality issues are handled pro-actively, accurately and efficiently
• Communicate effectively within the Store and with Service Office
• Maintain a clear understanding of the Store policies and facilities to be able to answer general customer queries in a polite and helpful manner
• Help achieve your department's annual action plan and goals, in line with the IKEA environmental policy, corporate strategy and goals and the national environmental action plan
• Carry out any other reasonable request asked of you by the management team.

YOUR PROFILE

Your knowledge, skills and experience include:

• The role incumbent needs to have, or a desire to have, an understanding and knowledge of the following:
• 1-2 years IKEA Recovery experience. Commitment and concern with general environmental issues
• The IKEA manuals specifically
• The IKEA Concept description
• Diamond and how we create our busines advantages
• Cultures and Values including our Vision and Business Idea
• CASY Quality System
• Customer Returns System
• Recovery index
• Rules and Guidelines for Recovery
• Working with Recovery in the IKEA store
• The Commercial Calendar as a base for the work process for planning activity resources and time to ensure vitality throughout the store during the year
• Recovery Manual, Quality Manual, Commercial Review, Waste management guidelines
• Sec Check (Security Check) Audit
• ASR (Administration Support Retail) Audit
• IKEA Environmental Policy
• IKEA Health and safety policy to include specifically Risk Assessment
• Capabilities/Motivation: A clear concern for the store bottom line – cost consciousness/stimulate quality-consciousness
• An interest in home furnishings
• Computer aptitude
• Maintain operational excellence

GROWING TOGETHER

IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID 308240BR Removal Date 03/31/2018

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